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Scheduling Coordinator

1 month ago

Waukesha, United States Martin Systems Inc. Full time
Job DescriptionJob DescriptionSalary:

Job Summary:

Martin Systems is searching for a talented and motivated individual to fill our opening for the Coordinator – Commercial Service position at our Waukesha office.  The individual in this role will help us maintain our industry leading customer service. This position requires a motivated person that is detail oriented and can work as a team member to ensure superior service to all customers. Previous experience in customer service is a must.


Essential functions include but are not limited to:

  • Tier 1 CSR – First contact for all Service Call requests.
  • Answers ALL incoming service calls and creates call tickets in service systems for triage & testing.
  • Collects & verifies correct customer info & service trouble symptom descriptions.
  • Escalates to Tier 2 as needed after appropriate evaluation.
  • Scheduling jobs: contacting the customer, making sure the appropriate material is ready for the job, and reviewing the job for closing.
  • Replying to customers in a timely manner
  • Email communication
  • General Customer Service duties.


Minimum requirements:

  • Successfully pass background check and drug test
  • High school diploma or general education degree (GED)
  • ‘Whatever it takes’ attitude
  • Advance customer service skills
  • Ability to multi-task
  • Organizational skills
  • Geographical knowledge of service area or map reading skills
  • Strong computer skills and ability to learn new softwares quickly
  • Two years related experience preferred, but not required

Skill Requirements:

  • Excellent verbal skills
  • Professional phone skills
  • Strong interpersonal skills
  • Energetic personality
  • Well organized and ability to work independently

Physical Requirements:

  • Repeating motions that may include the wrists, hands and/or fingers
  • Sedentary work that primarily includes sitting/standing
  • Occasional work that may require lifting up to 20 pounds