Case Manager

2 weeks ago

Tampa, United States Lutheran Services Florida Full time

**Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.**

LSF is seeking a talented **Case Manager - Refugee** who wants to make an impact in the lives of others.

**Purpose and Impact**:
Provide information, guidance, service referral and coordination for asylum seekers and other program participants to strengthen their ability to safely navigate their communities and clear path towards integration.

**Essential Functions**:

- Provide client-centered, trauma-informed case management services to asylum seekers and other program participants.
- Provide comprehensive case management services to program participants by researching community partners and making referrals to appropriate social service agencies, community-based organizations and/or social service providers.
- Conduct comprehensive intakes for all participants determined eligible for the program.
- Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long
- and short-term needs and goals.
- Assess emergency needs and provide financial and in-kind assistance, and case management support.
- Provide interpretation and translation services to program participants, as well as transportation and accompaniment to appointments as required.
- Cultivate new relationships with service providers and referral partners.
- Coordinate and collaborate with key stakeholders and service providers to ensure that program participants are linked and offered services in a timely manner.
- Clearly document service provision through case notes and other program forms.
- Collaborate closely with other LSF case managers to facilitate program enrollment of referred participants and coordinate services to dual-enrolled participants.
- Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information.
- Attend LIRS, LSF, and other resettlement agency workshops and trainings centered on trauma-informed case management, specific vulnerability support, community-based mental health support, economic self-sufficiency and more.
- Prepares Program reports as required.
- Performs other related duties as assigned.

**Other Functions**:

- May create and document check request vouchers for all clients per scheduled if necessary
- Must possess a clean/valid Florida Driver License, reliable transportation and proof of insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire).
- Completes inventory control data entry form from DPVs, enters information in the database, and tags all the equipment and furniture regularly.
- Provides indirect supervision of Resettlement Program staff.
- Assists manager with RFP and other project.
- Assists Manager in enforcement and attaining program goals.
- Provides training to program staff if necessary.

**Physical Requirements**:

- Able to travel to other counties.
- Able to sit and stand for long periods of time.
- Able to utilize office equipment.
- Able to work in fast paced environment.

**Education**:
Bachelor's degree in a Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred.

**Experience**:

- Case management experience is strongly encouraged
- 2-year experience preferred working with refugee or immigrants
- Cross-cultural or international experience preferred

**Skills**:

- Provide interpretation and translation services to program participants, as well as transportation and accompaniment to appointments as required.
- Knowledge of community resources and ability to connect families to community services.
- Excellent verbal and written communication skills
- Critical assessment and analysis skills
- Ability to work and deal a diverse group of clients.
- Must be able to keep confidential information.
- Bilingual

**Other**:
Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

**Principal Accountabilities**:

- Reports to Manager
- Must be a team player with monitors as well as other clerical staff.
- Accurate, complete and timely submission of required reports and documentation to LIRS & LSF.
- Effective working relationship with clients (providers).
- Adherence to LSF policies and procedures.

**Why work for LSF?**

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. **Mission Driven **staff members become part of the LSF community while **transforming the lives of those in need.** Our staff additionally find **growth opportunities** as they explore areas of interest within the organization.

**Amazing benefits package **_including_**:

- Medical, Dental and Vision
- Teladoc (24/7 online access to doctors)
- Employee Assistance Program (EAP)
- Employer paid life insurance (1X salary)
-

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