Targeted Case Manager
4 weeks ago
POSITION SUMMARY:
The Targeted Case Manager provides advocacy, coordination, and continuity of evidence-based care for individuals and families in need through a collaborative process of triage, assessment, planning, and communication. Participates as a member of a multidisciplinary treatment team. Reports to the Program Supervisor.
QUALIFICATIONS:
- Bachelor’s degree in a Human Services related discipline and at least 1 year of experience in the mental health field. (Child welfare programs require 2 years of experience with at-risk populations and a child welfare certification.)
- Targeted Case Managers will have to be eligible to apply for the Certified Behavioral Health Case Management Provisional (CBHCM-P) application through the Florida Certification Board if not already certified and are required to “upgrade” from CBHCM-P to Certified Behavioral Health Case Managers after 1 year.
FUNCTIONAL RESPONSIBILITIES INCLUDE:
- Completion of thorough assessments and coordination of community resources based on patient needs as per program requirements.
- Complete all clinical and administrative documentation based on established timelines as per program requirements.
- Communicate effectively and maintain cooperative relationships with internal and external resources.
- Develop service plans, treatment plans, and/or aftercare plans with clear goals and objectives as per program requirements.
- Maintain efficient workflow management and organization as per program requirements.
- Maintain proficient quality of clinical documentation as per program requirements.
- Other duties as assigned or needed as per program requirements.
- Adheres to all applicable federal, state, local, and company-maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
- Meets deadlines, requirements, and expectations as established by the supervisor, agency, and department. Provides oversight, auditing, and reporting.
- Completes administrative functions and data entry timely and accurate.
- Provides exceptional customer service in all communications and interactions with staff and the general public.
- Maintains confidentiality and remains calm under stress.
- Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
- Maintains and exhibits servant leadership qualities and exceeds customers’ expectations.
Monday-Friday 8am-4:30pm
TBD
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