Current jobs related to Reservations Sales Agents - Rancho Palos Verdes - Terranea Resort

  • Group Reservations Coordinator

    4 months ago

    Rancho Palos Verdes, United States Terranea Full time

    Overview: Manage group rooms reservations and inventory through effective administration and attention to detail to maximize room revenue and insure complete customer satisfaction. Responsibilities: Follows all steps on GRC checklist for each group, to department standards. Oversees meeting planner adherence to reservations due dates, and input of group...

  • Call Center Agent

    2 weeks ago

    Rancho Palos Verdes, United States CoralTree Hospitality Full time

    Understand and practice Terranea Core Values on a daily basis. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Answer phone system using a positive and articulate voice. Respond to all incoming t Call Center, Office, Agent, Reservations, Hospitality, Operations, Business Services

  • Spa Reservations Agent

    4 months ago

    Rancho Santa Fe, United States Rancho Valencia Resort Full time

    Job DescriptionJob DescriptionDescription:SUMMARYThe Spa Reservations Agents primary responsibility is to schedule spa and salon appointments on the phone and through email. This position will assist in promoting spa services and providing information to our guests such as details of the spa facilities to enhance the guest experience.ESSENTIAL...

  • Real Estate Agent

    4 months ago

    Rancho Palos Verdes, United States Keller WilliamsCA Realty Training Full time

    Job DescriptionJob DescriptionJoin the Keller Williams Realty Team!New and experienced agents alike are encouraged to apply to join the KW family. Applicants without a real estate license are invited to apply. You need a license to become a real estate agent before being considered for the position. If you are unlicensed or in the process, once your...

  • Become a Keller Williams Real Estate Agent

    2 months ago

    Rancho Palos Verdes, United States Keller WilliamsCA Realty Training Full time

    Job DescriptionJob DescriptionJoin the Keller Williams Realty Team!New and experienced agents alike are encouraged to apply to join the KW family. Applicants without a real estate license are invited to apply. You need a license to become a real estate agent before being considered for the position. If you are unlicensed or in the process, once your...

  • Event Technology Sales Executive

    4 weeks ago

    Rancho Palos Verdes, California, United States Five-Star Audio Visual Full time

    Position OverviewFive-Star AudioVisual is recognized as a premier provider of innovative event technology solutions, specializing in audio, video, and lighting services. Our commitment to excellence in the hospitality sector drives us to deliver outstanding customer service to every client and partner.Key ResponsibilitiesManage both internal and external...

  • Sales Floor Specialist

    4 weeks ago

    Rancho Palos Verdes, California, United States Terranea Full time

    Position Overview: As a Sales Floor Specialist, you will play a crucial role in enhancing the shopping experience for our guests. Your primary responsibility will be to assist customers with their retail selections while upholding a professional and welcoming atmosphere. This position also involves supporting the organization, presentation, and cleanliness...

  • Real Estate Agent

    4 months ago

    Palos Verdes Estates, United States Keller WilliamsCA Realty Training Full time

    Job DescriptionJob DescriptionJoin the Keller Williams Realty Team!New and experienced agents alike are encouraged to apply to join the KW family. Applicants without a real estate license are invited to apply. You need a license to become a real estate agent before being considered for the position. If you are unlicensed or in the process, once your...

  • Become a Keller Williams Real Estate Agent

    2 months ago

    Palos Verdes Estates, United States Keller WilliamsCA Realty Training Full time

    Job DescriptionJob DescriptionJoin the Keller Williams Realty Team!New and experienced agents alike are encouraged to apply to join the KW family. Applicants without a real estate license are invited to apply. You need a license to become a real estate agent before being considered for the position. If you are unlicensed or in the process, once your...

  • Sales Representative

    2 weeks ago

    Palos Verdes Peninsula, United States Cox Communications Full time

    About the RoleCox Communications is seeking a highly motivated and customer-focused Sales Representative to join our team. As a Sales Representative, you will be responsible for explaining and demonstrating product capabilities to customers, meeting or exceeding targets regarding customer experience, sales, and retention, and assisting with the opening and...

  • Verizon Sales Representative

    1 day ago

    Rio Rancho, New Mexico, United States Cellular Sales Full time

    About the RoleWe are seeking a driven and enthusiastic Sales Consultant to join our team at Cellular Sales, a leading provider of wireless services. As a Sales Consultant, you will play a key role in helping our customers connect, work, watch, game, and stream with the latest devices and services.Key Responsibilities:Develop new consumer and business...

  • Retail Sales Associate

    6 days ago

    Palos Verdes Peninsula, United States Cox Communications Full time

    About the RoleCox Communications is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, meeting sales targets, and providing expert product knowledge to our customers.Key ResponsibilitiesExplain and demonstrate...

  • Retail Sales Representative

    3 weeks ago

    Palos Verdes Peninsula, United States Cox Communications Full time

    Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused Retail Sales Representative to join our team at Cox Communications. As a Retail Sales Representative, you will be responsible for providing exceptional customer service, meeting or exceeding sales targets, and assisting with the opening and closing of our retail...

  • Entry Level Verizon Sales Agent

    4 weeks ago

    Rio Rancho, United States Polar Marketing Full time $900 - $1,200

    Job DescriptionJob DescriptionPolar Marketing is proud to be working with some of the nation’s leading telecommunications providers. We specialize in direct-to-consumer marketing, sales, and customer service. Through our partnership with our clients, we have been able to assist in the growth and expansion of telecommunications all over the Albuquerque...

  • Agent's Assistant

    4 months ago

    Palos Heights, United States Erik Nelson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Agent's Assistant - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • Agent's Assistant

    4 months ago

    Palos Heights, United States Erik Nelson - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Agent's Assistant - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who...

  • Customer Service Representative

    6 days ago

    Rancho Palos Verdes, California, United States Terranea Resort Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Terranea Resort. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRespond to guest inquiries and resolve issues in a...

  • Front Desk Agent

    1 month ago

    Rancho Cordova, United States HomeTowne Studios - Rancho Cordova Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $18.50!When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer of choice....

  • Corporate Events Coordinator

    4 weeks ago

    Rancho Palos Verdes, California, United States Terranea Full time

    Position Overview:The role involves orchestrating and managing corporate group events, encompassing activities, decor, entertainment, and transportation, under the guidance of the Destination Services Sales Managers. Additionally, the position entails supporting all administrative functions within the department.Key Responsibilities:Oversee the...

  • Insurance Agent Support Specialist

    4 weeks ago

    Palos Heights, Illinois, United States Erik Nelson - State Farm Agent Full time

    Insurance Agent Support Specialist - Erik Nelson - State Farm AgentWe are seeking a motivated individual to become a vital part of our thriving State Farm Agent operation as an Insurance Agent Support Specialist. If you possess a proactive mindset and excel in a dynamic setting while being committed to delivering outstanding customer service, this position...

Reservations Sales Agents

3 months ago

Rancho Palos Verdes, United States Terranea Resort Full time

Overview:
The Reservations Sales Agent (On Site) will handle high volume phone calls, manual tracking reports, detailing downloaded reservations from central reservations and insure customer satisfaction.

**Responsibilities**:

- Answer incoming calls in less than three rings in a professional demeanor following resort quality standards and adhering to the Aspire Reservations Sales Funnel to achieve an 90% or higher score on all sales calls, convert the caller to a booking and generate the highest revenue possible. This includes offering and booking ancillary revenue.
- Input reservations and revisions from direct phone bookings, SynXis (booking engine) and other third party sites into property management system in a timely manner to resort established standards.
- Provide notes and comments regarding guest stays in property management system, noting special needs and requests to ensure a smooth registration upon arrival at the front desk.
- Ensure proper booking information is recorded for each reservation and according to resort standards.
- Conduct pre-arrival calls and assist guests with any pre-arrival requests and anticipate needs for ancillary bookings.
- Conduct outbound calls to past guests to secure future reservations.
- Greet guests upon arrival if requested.
- Resolve guest complaints and requests related to room and billing issues.
- Collect and process deposits and final payments for confirmed bookings.
- Print reports and traces to audit reservations and ensure a satisfactory guest experience.
- Complete “call arounds” to resort’s competitive hotels on a weekly basis to help insure accurate rate positioning and opportunities within our market.
- Keep current with all communication and departmental changes.
- Participate in department projects.
- Attend and participate in monthly reservations meetings.
- Participate in Aspire sales training programs.
- Input rooming lists accurately per the instructions of the Group Rooms Coordinator, insuring that name spelling, billing, dates, and specific requests are accurate.
- Maintain positive relationship with travel agents and wholesalers, especially those operating locally.
- Assist in recognizing and maintaining relationships with repeat guests and top producing travel agents.
- Assist sales department when necessary and maintain communication regarding groups and special offers.
- Serve as backup to the front desk, guest relations, and call center when needed.
- Maintain a neat, clean, and safe work environment.

**Additional Duties & Responsibilities**:

- Achieve a monthly conversion (sales) on a team basis of 50% or higher.
- To offer alternative options to our guest when the hotel is fully committed; extend the courtesy of a wait list or provide guests with alternative dates and locations.
- Input our source codes & market segments accurately when making reservations.
- Always work with a professional, positive and friendly attitude towards one’s co-workers and provide assistance with needs.
- Recognize repeat guests when booking reservations.

Qualifications:

- Speak English clearly with poise and confidence using correct English and a well-modulated voice.
- Listen carefully and be able to read and understand instructions, safety rules, etc.
- Write professionally with correct grammar and punctuation to correspond with clients and colleagues.
- Adequately position Terranea Resort to sell rooms and amenities.
- Use personal judgment and specializes knowledge to give information to people.
- Analyze and interpret established policies.
- Change activity frequently and cope with interruptions.
- Accept full responsibility for managing an activity.
- Able to type 35 w.p.m.

**Experience, Education, & Licensure**:

- Prior customer service experience required.
- Required High School Diploma or GED.
- Bi-lingual speech capabilities preferred

Compensation

Base Pay Start Rate: $21.75/Hr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We have paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match

We also offer great perks such as, Team Member Rates at CoralTree properties, Complimentary Room Night Program for both you and your immediate family members, complimentary monthly golf, discounts at our retail, spa, and dining outlets.

Terranea