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Learning Enablement Analyst

3 months ago

Chicago, United States Uber Freight Full time

**About the Role**

The Learning Enablement Analyst (LEA) manages needs analysis in preparation for developing performance support-related content products for business operations as well as Learning and Development (L&D) teams.

The LEA drives improved job performance for supported operations business teams through analysis of complex, technical workflows where the imperative is to develop "point-of-need" knowledge management (KM) for shipper and carrier service center employees delivered through digital knowledge base (KB) libraries, digital adoption platforms (DAPs), and/or learning management systems (LMSs).

The LEA also collaborates with L&D and business operations stakeholders to identify and deliver appropriate Learning Technology utilization strategies across the enterprise (via DAP and/or LMS).
- Create high-quality, error-free support copy across multiple channels, including standard operating procedures, digital adoption platform content, and internal knowledge base articles
- Effectively manage and prioritize a steady stream of content requests with short, frequently changing timelines
- Learn and master multiple knowledge base and content management tools
- Assist with ongoing large-scale content audits to ensure adherence to proper tone and style guidelines
- Work cross-functionally to ensure all content adheres to legal, brand, and support tone/voice guidelines
- Proactively identify opportunities to improve content management tools, workflows, and processes

**Basic Qualifications**
- High school diploma or GED equivalent
- Minimum 1 year of content creation, writing, and editorial experience in a professional role, preferably in a digital/tech environment

**Preferred Qualifications**
- Bachelor’s degree or relevant experience
- 2-3 years of experience writing or editing copy in a professional environment for internal and external users (and the ability to know the difference)
- 2-3 years of experience developing support content
- Proficient experience with Microsoft Office Suite
- Experience with digital adoption platforms, e.g. Spekit or WalkMe
- Flexible to work cross functionally with other departments
- Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability to meet deadlines

**About Uber Freight**

**EEOC**

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

LI-MV1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)