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Last Mile Fulfillment Manager

4 months ago

Lincolnwood, United States DoorDash USA Full time

**About the Team**:
We're looking for an experienced operations specialist, to lead and manage a DoorDash fulfillment warehouse focused on last mile fulfillment. This role leads in a new and emerging business line
- creative problem solving, flexibility, and willingness to experiment and scale will be keys to success.

**About the Role**:
The goal of this role is to successfully build, scale, and drive the success of end-to-end warehousing operations within the site, through strong people-focused leadership and analytical problem solving

**You're excited about this opportunity because you will**:

- **Lead**: recruit, lead, coach & retain a high-performing team of hourly Shift Leads, and Operations Associates (30+ reports). This position may also lead lower level leaders. As a leader, you are a culture carrier. The tone starts with you.
- **Own**:As the ultimate owner of outcomes for your site, from first principles, you will own and oversee the day-to-day outcomes of an entire warehouse facility, ensuring all processes run smoothly, efficiently and safely. Additionally, as the operational owner, you will be responsible for iterating/driving experimentation to improve processes.
- **Strategize**:You'll strategize on how best to allocate resources and establish efficient workflows. You'll use data to identify pain-points or areas of inefficiency and then design, build and execute process improvement projects to improve warehouse operations, while optimizing for employee experience.
- **Delight Customers**: Work cross-functionally with central teams to ensure your site offers customers (which include both our Merchant Partners and the end recipients they serve) the best experience on each and every order we touch and provide your team with the tools, resources and support needed to achieve these goals.

**We're excited about you because**:

- **You solve problems from first principles. **You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking.
- **You're unafraid of ambiguity.** Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.
- **You are adaptable. **When it comes to operational changes, you are flexible and react with speed.
- **You're analytical. **You let data win arguments. You are a data-first problem solver with excellent Excel / data analysis skills.
- **You're relentless. **You do what it takes to win, no matter what.
- **You're a proven leader. **You have led & managed teams of 15+ employees.
- **You act like an owner. **You do what it takes to support a 24/7 business across multiple shifts.
- **You have 3+ years' experience**: In Operations, Fulfillment, Last-Mile Logistics, and/or Manufacturing.
- **You have flexibility in your schedule. **As the leader of the site and the operations, you will need to ensure your team and the site is fully supported, requiring some late night and weekend availability.
- **Bonus Points**:

- Experience starting or scaling a successful startup.
- You have operational experience in logistics and/or Fulfillment Center/Warehousing.
- You have experience leading leaders.

**About DoorDash**:
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

**Our Commitment to Diversity and Inclusion**:
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever ga