Temporary Hotline Representative

1 week ago

Phoenix, United States Maricopa County Full time

Posting Date

04/23/24

Application Deadline

Open Until Filled

Pay Range

$16.00/hour

This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

Elections

About the Position

It's election season and we need your help Calling all Customer Service professionals

As a Temporary Hotline Representative, you are responsible for taking inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters. You are tasked with creating a ticket detailing the call and what transpired. You will provide your troubleshooting expertise over the phone, placing tickets for ordered supplies, or dispatching help to the Vote Center.

The Temporary Hotline Representative, is a temporary assignment with Maricopa County before, during, and after the election cycle.

About Us

As the second-largest voting jurisdiction in the country, Maricopa County Elections serves more than 2.5 million registered voters as they exercise their right to make informed decisions regarding the selection of local and national leaders as well as ballot measures. We believe in teamwork, creating a vibrant, exciting work environment, and pursuing opportunities to make a positive impact in the communities that make up the 4th largest and fastest-growing County in the United States

Proud To Offer
- Work with a greater purpose
- Opportunities for growth and development within Maricopa County

On-The-Spot Hiring Event

The Maricopa County Elections is hosting an in-person hiring event on Friday, May 3rd, 2024, from 10 AM to 12 PM and 3 PM to 5 PM Join us at the Maricopa County Sheriff's Training Center located at

2627 S. 35th Ave, Phoenix, AZ
- Bring your resume, walk in, and walk out with a greater civic duty purpose at Maricopa County

We Require

This position requires a High School Diploma or GED.

We Also Value
- One or more years of general office experience
- One or more years of moderate computer use experience
- One or more years of election experience
- One or more years of customer service experience
- One or more years of experience working multi-line telephones
- Bilingual in English and Spanish is a plus, but not necessary

Job Contributions
- Takes inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters
- Creates tickets detailing the call and what transpired
- Provides troubleshooting over the phone, placing tickets for order supplies, or dispatching help to the Vote Center
- Assists other divisions of Elections with their daily functions and activities

Working Conditions
- Full-time/Temporary/Overtime hours are mandatory during the election cycle
- Ability to sit for extended periods
- Upper extremity repetitive motion
- Ability to review small font on hard copy or computer screen
- High-volume work with constant distributions
- Ability to lift floor-to-shoulder and shoulder-to-waist a minimum of 25 pounds and carry for 100 feet
- Large volume of inbound and outbound calls
- Must demonstrate the ability to multitask in a high-volume and time-critical work environment

Selection ProcedureMust pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

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