Guest Service Representative

2 weeks ago

Lancaster, United States Nothing Bundt Cakes - Lancaster, PA Full time

At **Nothing Bundt Cakes**, we refer to our guest services representatives as **Joy Creators** A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community.

**But it gets even better**:

- We close early so you can enjoy your evenings.
- We offer flexible work schedules.
- We’re keeping it casual. T-shirts and sneakers are where it’s at
- Cake discounts. Yummm
- You don’t have to be 18 to work here, so students can join us.
- This job is fun. It’s literally a piece of cake
- This is a great place to make new friends
- You’ll get trained. Not only on crafting cake, but on growing your career.
- We love to celebrate and bring joy to the community.

**Position Summary**:
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

**Accountabilities/Duties**:

- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
- Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintains a consistent work attendance and punctuality record.

**Core Values and Competencies**:

- **Servant’s Heart**
- Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
- Keeps the good of the team or guest ahead of personal interests or gain.
- Displays humility and empathy in interactions with others.
- **Spirit of a Champion**
- Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
- Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a strong sense of urgency and adheres to NbC brand standards.
- **Genuine Connections**
- Projects warmth, enthusiasm and optimism that attracts others.
- Builds positive, productive relationships with all team members.
- Listens actively and communicates openly, clearly and respectfully.

**Knowledge, Skills and Abilities**:

- Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
- Enjoys interacting with diverse people and excels at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
- Is diligent, organized and self-motivated.
- Has the ability to understand and carry out oral and written instructions and request clarification when needed.
- Is comfortable with new technology and has the ability to operate a point-of-sale system.
- Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
- Has the capacity to stand for extended periods of time and work in a fast-paced environment.

**Education, Certifications and Work Experience Requirements**:

- Applicants must be 16 years of age or older.
- While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

**Work Availability**:Must have the flexibility to work various shifts, including mornings, evenings, weekends and holidays, based on changing business demands. Current GSR position availability is for 2:00am - 6:30pm afternoon shift Monday - Friday, some Saturdays and Sundays.
- Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operat

  • Guest Service Representative

    5 days ago

    Lancaster, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping gu Guest Service, Representative, Guest, Service, Bakery, Restaurant

  • Guest Services Representative

    5 days ago

    Lancaster, United States The High Companies Full time

    High Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality. As a Guest Services Representative for High Hotels LTD., you Guest Service, Representative, Yard, Guest, Hotel, Retail

  • Guest Services Representative

    5 days ago

    Lancaster, United States The High Companies Full time

    High Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality. As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to...

  • Guest Services Representative

    5 days ago

    Lancaster, United States The High Companies Full time

    High Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality. As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to...

  • Guest Services Representative

    13 hours ago

    Lancaster, United States The High Companies Full time

    High Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality. As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest...

  • Part-Time Guest Services Representative

    5 days ago

    Lancaster, United States The High Companies Full time

    High Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality. As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to...

  • Part-Time Guest Services Representative

    3 weeks ago

    Lancaster, United States The High Companies Full time

    High Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality. As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest...

  • Client Service Representative

    6 days ago

    Lancaster, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly professional service...

  • Campground Guest Relations Clerk

    5 days ago

    Lancaster, United States MHC Equity Lifestyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Campground Guest Relations Clerk in Lancaster, Pennsylvania. Who we are: Circle M Campground is a popular family campground located in Lancaster, PA. Our location is rich with...

  • Member Services Representative

    1 week ago

    Lancaster, United States EVERENCE SERVICES, Full time

    POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members via telephone, video, and electronic channels. Accurately and efficiently process member transactions, service requests, and the opening of new memberships/accounts in a courteous, confidential, and professional manner. Research and respond to...

  • Member Services Representative

    2 weeks ago

    Lancaster, United States Everence Full time

    POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members via telephone, video, and electronic channels. Accurately and efficiently process member transactions, service requests, and the opening of new memberships/accounts in a courteous, confidential, and professional manner. Research and respond to...

  • Member Services Representative

    4 weeks ago

    Lancaster, United States Everence Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members via telephone, video, and electronic channels. Accurately and efficiently process member transactions, service requests, and the opening of new memberships/accounts in a courteous, confidential, and professional manner....

  • Member Services Representative

    13 hours ago

    Lancaster, United States EVERENCE SERVICES, Full time

    POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members via telephone, video, and electronic channels. Accurately and efficiently process member transactions, service requests, and the opening of new memberships/accounts in a courteous, confidential, and professional manner. Research and respond to...

  • Member Services Representative

    2 weeks ago

    Lancaster, United States Everence Full time

      POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members via telephone, video, and electronic channels. Accurately and efficiently process member transactions, service requests, and the opening of new memberships/accounts in a courteous, confidential, and professional manner. Research and respond...

  • Member Service Representative II

    3 weeks ago

    Lancaster, United States Members 1st Full time

    ** Member Service Representative II (PC 313)** **Job Category****:** Members Services / Sales **Requisition Number****:** MEMBE01955 Showing 1 location **Job Details** **Description** The purpose of the Member Service Representative II is to support all aspects of branch operations, assist with growth of deposits, loans and service ratio. This position is...

  • Hotel Night Auditor

    7 days ago

    Lancaster, United States Homewood Suites by Hilton Full time

    **$500 Signing bonus after 90 days** If you're looking for a career that offers growth opportunities and values its coworkers, then join our team of Guest Service Representatives! Guest Service Representatives will be responsible to attending to the needs of guests, especially during the check-in/check-out processes. Highly organized individuals would...

  • Guest Experience Specialist

    24 hours ago

    Lancaster, United States Chapman Auto Group Full time

    DescriptionSummary - The Guest Experience Specialist will provide exceptional service and support to the customers throughout their lifecycle within the dealership. Do you enjoy interacting with people? Are you energetic? Do you like a challenge? You may be the perfect fit for our growing team! *No experience necessary *Salary plus bonus *Onsite training ...

  • Brand Representative

    4 weeks ago

    Lancaster, United States All In One Remodeling Full time

    We are looking to fill an On Field Brand Representative. Build For You Remodeling is a construction & Remodeling Company that's been operating for over 10yrs specifying in all types of home renovation construction projects. We are looking for self motivated outgoing individuals to join our team ! We offer competitive wages with a **$500 signing bonus** for...

  • Sales Representative Industrial Equipment and Services

    3 weeks ago

    Lancaster, United States Midwest Air Power LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Sales Representative to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the deadlineResolve...

  • Know Your Rights Specialist

    4 hours ago

    Lancaster, United States Church World Service Full time

    About CWS Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing...