Member Service Representative II

4 weeks ago

Lancaster, United States Members 1st Full time

** Member Service Representative II (PC 313)**

**Job Category****:** Members Services / Sales **Requisition Number****:** MEMBE01955 Showing 1 location **Job Details**

**Description**

The purpose of the Member Service Representative II is to support all aspects of branch operations, assist with growth of deposits, loans and service ratio. This position is responsible for meeting and exceeding member expectations by identifying members product and service needs, supporting a member-focused culture that influences the use of technology and collaborates with Members 1st departmental partners to provide a seamless experience for members. A significant degree of creativity, data analysis and problem-solving skills are required to effectively provide solutions to member issues.

With no budgetary responsibilities, the Member Service Representative II provides superior service, supports branch growth and service, demonstrates compliance and credit union standard and performs lobby engagement. This position has limited supervision of work and communicates, interacts and collaborates effectively to provide exceptional member service. In addition, this role ensures compliance through the adherence of all credit union policies and procedures, demonstrates and fosters a consultative sales culture with members and staff, influences and connects branch associates, partners and members to technology.

EDUCATION:

* General and business knowledge equivalent to a high school diploma

EXPERIENCE:

* 3-5 years of professional experience with financial and industry technology or equivalent work experience

SKILLS:

Decision making requires analytical ability, judgment and ingenuity

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact

Excellent communication and interpersonal skills

Solid consulting ability

Cash handling skills

Ability to demonstrate empathy

Advanced organizational and time management skills

Strong financial, problem-solving and analytical skills

Ability to lead, take charge and offer opinions and direction

Familiarity with PCs and applicable software

PREFERENCES:

None

CORE COMPETENCIES:

Effective knowledge

Accountability and self-management

Teamwork and leadership

Communication

Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS:

Ability to communicate effectively in English, both orally and in writing

Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch

Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading

Sufficient manual skill for operation of PC keyboard and other standard office equipment.

Ability to stand or sit for extended time periods

Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage

Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

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**Qualifications**

**Skills**

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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