Customer Service Manager

2 weeks ago


Portland, United States SkillDemand Full time

**Responsibilities**:
**Relationship Management**:Establish and maintain strong relationships with clients. Research, gather, document, and validate client process flows and business rules to ensure accurate understanding and alignment.

**Process Optimization**:Continuously analyze workflows to identify areas for improvement and implement strategies to enhance efficiency and effectiveness within the contact center.

**Customer Advocacy**: Foster a culture of customer advocacy within the organization. Develop initiatives focused on meeting and exceeding customer needs, thereby enhancing overall customer satisfaction and loyalty.

**Strategic Planning**: Develop frameworks and strategies for the successful implementation of client initiatives. Collaborate with cross-functional teams to design and execute client strategies that drive results and align with organizational goals.

**Client Growth**: Equip clients with the necessary tools and resources to support their growth objectives. Manage the specialized process of client development, providing guidance and support at each stage.

**Qualifications**:
**Leadership Experience**: Minimum of 3 years of experience in growing and leading successful teams within a contact center environment.

**Customer Service Skills**: Demonstrated excellence in customer service through both written and verbal communication channels. Ability to effectively engage with customers and address their needs in a professional and timely manner.

**Emotional Intelligence**: Strong emotional intelligence and interpersonal skills, with the ability to empathize with customers and team members alike. Capable of navigating complex interpersonal dynamics and resolving conflicts effectively.

Pay: $60,000.79 - $80,000.00 per year

**Benefits**:

- Health insurance
- Vision insurance

Experience level:

- 3 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Portland, OR 97201 (required)

Ability to Relocate:

- Portland, OR 97201: Relocate before starting work (required)

Work Location: In person



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