Senior Customer Service Representative
7 days ago
Description
Senior Customer Service Representative- HME Access- Portland, Oregon
Schedule: Full Time, Day Shift, M-F (8:00am to 5:00pm)
The Associate Customer Service Representative is the primary point for all Home Services Business Office and HME Access Services staff to refer patient insurance change requests. This position ensures that patient account insurance changes are properly completed in the HME transaction system, supporting the timely and successful completion of HME orders and proper billing by ensuring accuracy in insurance coverage.
Providence Home Medical Equipment creates a collaborative environment with a forward-thinking leadership team to provide life-changing medical devices to the community members in need. Join our team to enhance the comfort and quality of life for your neighbors on their path to recovery from illnesses, injuries, or living with disabilities.
Benefits and Perks:
- Competitive compensation (including holiday pay & shift differentials)
- Comprehensive benefits - full medical, dental, and vision coverage from day one
- 401(k) plan with company matching & retirement planner
- Generous paid time off for vacation, sick days, and holidays
- Tuition reimbursement & student loan forgiveness
- Wellness & mental health programs
- Support for child & elder care needs
- Additional benefits like insurance coverage
Required Qualifications:
- 3 years of customer service experience
- 2 years at Providence Home Medical Equipment with 1 year as an HME Care Specialist II
- 1 year mentoring multiple caregivers
- Experience in HME specialty teams including Order Qualification
Preferred Qualifications:
- Associate's or Bachelor's Degree
- 4 years of customer service experience
Why Join Providence?
Our exceptional benefits are tailored to support you and your family's well-being, professional growth, and financial stability. We prioritize your well-being so you can focus on fulfilling our mission of caring for all, especially the most vulnerable in the community.
About Providence
At Providence, our commitment lies in Our Promise of "Know me, care for me, ease my way." Your position with us means we'll walk with you in your career journey, providing support as you care for others. We offer top-notch benefits and promote an inclusive workplace where diversity is celebrated, and every individual is valued, heard, and respected. Together, our 120,000 employees serve across multiple states, delivering healthcare services, and upholding a century-old tradition of serving the underprivileged.
The base pay range is noted here; additional compensation possibilities exist including shift differentials, overtime, premiums, or bonuses for this role.
Explore our benefits page for detailed information about our Rewards and Benefits.
About the Team
Providence Home and Community Care (HCC) within Providence consists of a large team of caregivers and volunteers providing a wide range of services to thousands of individuals annually. Their services cater to people of all ages, particularly those dealing with chronic or life-limiting conditions. Their expertise includes restorative care, long-term care, end-of-life care, and various other supportive services.
Providence is an Equal Opportunity Employer, advocating for discrimination-free workplaces where everyone has an equal chance to grow and thrive.
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