Customer Service Manager

4 weeks ago

Portland, United States State of Oregon Full time
Job Description:

Licensing and Permitting Supervisor 2 – Customer Service Manager
Oregon Department of Transportation
Driver and Motor Vehicle Services (DMV)
Field Services Group / Mt. Hood Region

The role: 

Bring your leadership skills to the North Portland DMV as a customer service manager. In this critical role, you will oversee operations and supervise employees in a cluster of field offices. Responsibilities include ensuring customer service standards are met during every interaction, meeting facilitation, budget preparation, participating in the recruitment process, conducting performance evaluations and resolving customer complaints. If you have a passion for helping others and providing exceptional customer service, apply today

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through .

Before applying, visit our to learn more about our process. If you are a current State of Oregon employee, you must apply through your

A day in the life:

  • Oversee operations of assigned offices.

  • Ensure transactions reflect correct interpretation and application of laws, rules and program policies and procedures.

  • Provide direct customer service and maintain proficiency with processing driver and vehicle transactions.

  • Research and resolve technical issues.

  • Maintain accurate records related to the management and operation of field offices.

  • Analyze business processes and systems for efficiency, accuracy and adherence to applicable policies, procedures, rules and laws.

  • Investigate and resolve customer complaints and concerns.

  • Manage process for filing vacancies.

  • Evaluate and improve employee effectiveness by providing feedback during one-on-one meetings.

  • Monitor operating budget and contract compliance. Approve and reconcile expenses.

  • Perform VIN inspections and drive tests in inclement weather.

  • Work is primarily conducted in an office setting and can include irregular hours based on business needs.

  • Travel between assigned offices is required and may include traveling during inclement weather.

What’s in it for you:

  • Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. about working at the Oregon Department of Transportation and the we offer.

  • Competitive benefits packages which can be estimated using our .

  • Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. The salary range listed is the non- participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Please review the page for more details.

  • opportunity

Minimum qualifications:
Four years of lead work, supervision or progressively related experience.

OR

One year of related experience and a bachelor's degree in a related field.

Special qualifications:

Driving is an essential function of this position. You must have a valid driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

What we’d like to see:

If you have these attributes, let us know in your application materials It's how we will choose whom to move forward You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with to help us decide who will move forward.

  • Experience working in a fast-paced environment with the ability to quickly resolve issues.

  • Experience coaching and developing employees to create and sustain a cohesive team.

  • Experience handling multiple assignments with frequent interruptions.

  • Ability to communicate complex information to a diverse audience.

  • Experience interpreting and explaining state laws, rules, policies and procedures to others.

  • Strong interpersonal skills and communication skills (verbal and written).

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