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Dental Insurance Coordinator/ Front Desk Assistant

3 months ago

Hampton, United States Hampton Dental Center Full time

PLAN**About us**

Hampton Dental Center is a small business in Hampton, VA 23666. We are inclusive and supportive.

Our work environment includes:

- Growth opportunities
- Lively atmosphere
- Safe work environment

Insurance Coordinator / Dental Front Desk Who We Are: Hampton Dental Center is a busy, privately owned practice with a mission to “Elevate the Standard of Care in Dentistry” in our local community. We believe in providing an exceptional patient experience and the utmost quality of dentistry. Our other (and equally important) mission is to provide a great working environment where our team members feel ownership in their role and have the ability to thrive professionally. Our practice’s commitment to providing the best patient care and experience all starts with our team. We believe in fostering a positive office culture where everyone is valued for their contributions and enables professional growth... and we like to have fun, too.

Who We’re Looking For: We’re looking for a strong team player with a customer service background and/or skill set. Being detail-oriented, organized, friendly, adaptable, and outgoing are all key qualities needed to succeed as a Patient Coordinator. What our office manager does: The Patient Coordinator is the first point of contact for new and existing patients, welcoming them into our practice, ensuring an exceptional patient experience, while performing day-to-day administrative duties.
- Scheduling patients via phone and online inquiry
- obtain FLDs from our centralized Insurance Department and input fee schedules
- Ensuring patients have received a hard copy of their treatment plan
- Collecting payment from patients
- Provide consistent, exceptional service to all patients
- Assist in general office and administrative tasks Qualifications
- Experience in providing exceptional customer service and/or patient care
- Coachable, with a willingness to learn, and adapt to different systems
- Ability to multitask in a fast-paced environment while remaining calm and collected
- Strong written and verbal communication skills
- Proficient computer skills; the ability to learn software used in office, as well use all Microsoft Office. If you think you’re a great fit for our position and would like to stand out, please include a cover letter telling us about yourself and why this role interests you.

We are looking to hire a personable Dental Receptionist to ensure that dental patients’ appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. The Dental Receptionist’s responsibilities include entering patient information onto our data system, answering patients’ questions, working with insurance carriers to find patient copays, gather financial agreements for treatment plans, and be able to prepare billing statements. Performing general office duties, such as answering telephones, photocopying, filing and faxing. We are a busy office so being comfortable working fast-paced is a must

Experience in patient treatment coordination and confidence in going over financial agreements with patients is required. As is experience filing insurance, following up on claims, payments, and pre-authorizations.

Dental Receptionist Requirements:
High school diploma or GED. Some experience working in a dental office. Sound knowledge of dental terminology. Working knowledge of general administrative practices. Good telephone etiquette. Exceptional organizational skills. Excellent customer service skills. 3+ years of dental front desk experience”

**Responsibilities**
- MINIMUM 2 YEARS EXPERIENCE. ( WE WILL HAVE WORK INTERVIEW)
- Knowledge of dental insurances.
- Being On time ( Monday
- Friday) 7:45 Am.**:

- KNOWLEDGE OF EAGL SOFT IS A MUST.
- Serve as the point person for front desk assistant duties including dental insurance, mailing, supplies, bills, errands
- Schedule patient appointments and post insurances on the software
- Manage schedules.
- KNOW HOW TO VERIFY INSURANCE AND MAKE A TREATMENT PLAN FOR LIMITED SAME-DAY PATIENTS.
- HOW TO KNOW TO CHECK MAXIMUM BENEFITS
- Submit preautherization to Vynne
- Following up on Pre-Authorization once submitted TO BUILD SCHEDULE.
- Coordinate with IT department on all office equipment
- Ensure that all items are invoiced and paid on time
- Provide schedule support to patients and treatment planning
- Enter EOBS.
- Uploading EOBs info into the practice management software
- Answer phone
- **Collect patient balance**:

- Insurance portion patient portion.
- Verify ins/put new pt info in chart and ins info
- Keep schedule full
- Inform patient if they have balance and follow up.
- Knowledge of Invisalign orthodontic treatment patients. (HOW TO CHECK ORTHODONTIC BENEFITS)
- Present treatment plan and explain specially same-day procedure LOE patients.
- CO pay collection
- All consent forms and new pt paperwork Filled out
- Insurance verification (this includes verifying any new In