Receptionist

3 weeks ago

Altamonte Springs, United States Gardens of Eastbrooke Full time

**Purpose of Your Job Position**:
The primary purpose of your job position is to perform clerical support in an efficient manner in accordance with established procedures, and as directed by your superior.

**Delegation of Authority**:
As the receptionist, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.

**Job Functions**:
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

**Duties and Responsibilities Administrative Functions**:
Operate paging/telephone system as required.

Answer telephones, determine nature of call and direct caller to appropriate individual or department.

Receive requests from within facility and locate personnel through paging system.

Receive inquires and release information in accordance with established policies and procedures.

Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call personnel, department extensions, key personnel, etc.

Greet visitors and direct to appropriate office and/or resident room.

Give directions/information to visitors, guests, residents, sales representatives, etc. in accordance with established polices and procedures and ensure that they sign in and out.

Offer beverages to visitors waiting for administrative personnel, as available and appropriate.

Monitor presence and location of sales representatives and other outside service providers in the facility.

Ensure guest/visitors abide by existing rules and refuse admission to persons as directed.

Notify your supervisor or Administrator of any problems with visitors, sale representatives, other service providers, etc. immediately.

Report suspicious persons/information to supervisor immediately.

Assist with administrative duties as directed. (Includes typing, filing, etc.)

Receive, and distribute mail.

Prepare out going mail to include, but not limited to, FEDEX and USPS

Operate copier, office machines, stamp/mail machines etc. as directed.

Operate computer as directed.

Maintain the confidentiality of all resident and facility information.

Prepare resident identification arm band and door tags.

Assist with human resource functions, as needed.

Know the emergency and disaster procedures of the facility and be able to implement these procedures.

Receive payments on accounts and issue receipts of same.

May be required to provide funds from resident trust accounts and, issue receipts and maintain documentation.

Schedule hair appointments/services and maintain a log of appointments and services, as necessary.

Assist department directors in administrative matters, (i.e., typing reports, correspondence, etc.)

Other related duties and responsibilities that may become necessary or appropriate.

**Staff Development**:
Attend and participate in in-service educational classes and on-the-job training programs as directed.

Attends and participates in continuing educational programs.

Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.

Attend and participate in annual OSHA and CDC in-service training programs for hazard communication, TB management, and blood borne pathogens standard.

**Safety and Sanitation**:
Follow all established safety procedures and precautions when operating office equipment.

Report equipment malfunctions or breakdowns to your supervisor as soon as possible.

Follow established regulations governing the use of labels and MSDSs for hazardous chemicals within the department.

Follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work-related injuries and illness.

Report all unsafe/hazardous conditions to your supervisor immediately.

**Equipment and Supply Functions**:
Ensure administrative supplies have been replenished in work areas as necessary.

Use office supplies in an efficient manner to avoid waste.

Request repairs for office equipment as necessary.

Ensure that work/assignment areas are neat, clean, and office equipment is covered before leaving such areas on breaks, end of work day, etc.

**Resident Rights**

Maintain confidentiality of all resident information to assure resident rights are protected.

Knock before entering a resident's room.

Ensure that resident's rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints, are followed.

**Working Conditions**:
Works in office areas as well as throughout the facility and its premises. Moves intermittently during

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