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Client Service Coordinator

4 months ago

Walnut Creek, United States HairClub Full time

HairClub’s vision is to be the trusted leader in total hair solutions for all, helping people discover their true confidence and achieve their goals. The Client Service Coordinator is people oriented and outgoing, supports the operational activities of the center and the positive member experience.

**MAJOR RESPONSIBLITIES**:
25%

Represent the HairClub brand: greet and engage members with a hospitality spirit, exhibit knowledge about the company, memberships, and products, and provide accurate information in all interactions. Ensures a clean and orderly front desk and waiting rooms are kept.

25%

Manage front desk operations: call members and non-members prior to and after scheduled appointments, schedule all existing and new member appointments, enter accurate information in the client relationship management platform and/or point of sale system, follow company policies and procedures, and, if applicable, notify appropriate team member and document member follow-up needs in the pertinent database. Ensures the cash drawer and daily transactions are properly accounted for and executes accurate and thorough daily closing procedures.

25%

Achieve financial KPI’s and targets: collect accounts receivable, execute membership renewals, obtain add-ons sales, obtain retail sales, perform other various fee management activities. Assists in maintaining appropriate retail, laser and hair inventories

25%

Preserve lifetime members: educate members on products, memberships, and referral programs, manage memberships, ensure all members receive services and products they are entitled, and process renewals accurately and timely

Perform other reasonable duties as assigned

**KEY MEASURES OF SUCCESS**:

- Assure center Scheduling is easy and convenient for members
- Maintain complete member records
- Meet Accounts Receivable Goal - under 3% of Preferred Client Revenue
- Meet or Exceed all retail targets for position monthly

**QUALIFICATIONS**:

- At least one (1) year previous guest service experience
- Point of sale system and other business software experience
- Efficient with all Microsoft programs

**KEY COMPETENCIES**:

- Hyper-focused on exceptional member experience
- Friendly congenial outgoing communication, empathetic communication
- Able to reach and stimulate others while being aware and responsive to their needs and interests
- Communicate professionally with all persons in the Company
- Strong sense of service orientation, initiates cooperative contact with wide range of people
- Utilize superior organizational and time management skills
- Able to work under time constraints and pressure
- Work independently and self-motivated
- Professional image

HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

Pay: From $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance

**Experience**:

- Customer service: 2 years (required)

Ability to Commute:

- Walnut Creek, CA 94597 (required)

Work Location: In person