Front Desk Agent

2 weeks ago


New York, United States 3232 Hotel LLC Full time

**Benefits**:

- 401(k)
- Employee discounts
- Paid time off

**Duties**:

- Cover front desk at all times, check in guests and monitor who is entering the property
- Provide incoming guests with correct room based on reservation details, as well as information on services offered by the hotel
- Respond to and log all guest concerns and requests
- Field outside phone calls and provide information about the hotel and current availability
- Post additional charges to guest folios, as well as update system for any cancellations or changes to reservations
- Accept walk-in guests and be able to appropriately charge them for available rooms
- Verify guests have valid credit information on file before allowing check-in
- Track and respond to guest requests using our cloud-based internal system

Qualifications:

- High school diploma or equivalent required
- Able to work a flexible schedule, including weekends and holidays
- Comfortable learning and working with cloud-based hotel management software
- Experience in a hotel front desk position or comparable customer service role is a plus
- Fluency in a secondary language (Spanish, French, etc.) is a plus, but not a requirement


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