Community Relations Officer
4 weeks ago
Public Transportation Services Corporation (PTSC)
PTSC is an equal employment opportunity employer
Non-Represented EMPLOYMENT OPPORTUNITY
**Bulletin No**: 005022-012
**Job Title**:COMMUNITY RELATIONS OFFICER (COMMUNITY OUTREACH/ENGAGEMENT)
**Specialty**:COMMUNITY OUTREACH/ENGAGEMENT
**Closing Date**:13-MAY-24
**Salary Grade**:H1J
**Salary Range**:$70,512 - $88,130 - $105,789
**External/Internal**:EXTERNAL
**Basic Function**
Serves as Metro's liaison to the public, elected officials, and private entities; communicates the benefits of new transportation projects; and keeps the community informed of construction impact and Metro transit services, systems, programs, and projects.
**Example Of Duties**
- Plans and implements publicity efforts, strategies, and outreach programs to promote local government and community support for participation in Metro services and projects
- Plans, coordinates, negotiates, and facilitates community meetings, press conferences, and special media events to promote the Service Sector and Metro′s projects, programs, initiatives and milestones
- Represents Metro before public officials; private entities; professional, civic, and governmental groups; career fairs; community and special events; and task forces
- Updates project webpage and digital assets, and analyzes web metrics
- Photographs public events and meetings
- Researches incidents, complaints, and concerns; and interfaces with management at all levels of the organization to resolve issues
- Provides verbal or written responses to transportation concerns and inquiries from internal and external customers
- Recommends strategies to promote Metro′s strategic goal and objectives
- Maintains records and prepares routine and special reports and correspondence
- Keeps up to date on current and proposed activities and programs, and applicable regulations by attending Board, council, or community meetings
- Promotes Metro′s projects, programs and initiatives by disseminating public information, assisting in or attending special events, and interacting with community stakeholders
- Organizes and conducts site visits and tours of Metro facilities
- Carries out construction impact programs in relation to transit corridor projects
- Coordinates field efforts related to marketing campaigns used to mitigate construction impacts
- Keeps the community and elected officials informed of construction project impacts Conducts safety education outreach program for rail before and during construction
- May prepare reports, newsletter, correspondence, and talking materials as requested by management or public officials
- Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
May be required to perform other related job duties
**Requirements For Employment**
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
**Education**
- Bachelor's degree in Communications, Journalism, English, Marketing, or a related field
**Experience**
- One year of relevant experience performing community relations work
**Certifications/Licenses/Special Requirements**
- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
**Preferred Qualifications**
- Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are **not** intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.- The following are the preferred qualifications:
- Experience developing strategic outreach and communications plans related to public programming to involve residents from diverse backgrounds and interest groups.
- Experience working with diverse individuals and groups with competing deadlines.
- Experience supporting consultants and department staff.
- Experience utilizing a Customer Relationship Management system such as Salesforce.
**Knowledge**:
- Community relations theories, principles and practices
- Structure, functioning and protocol of local government, public agencies, and community groups
- Applicable local, state and federal laws
- Protocol of communicating with and for public agencies
- Group dynamics and community organizing techniques
- Theories, principles and practices of governmental accounting, business finance, and recordkeeping
- Financial, analytical and statistical research techniques, methods, and procedures
- Report presentation methods
**Skills**:
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