Customer Service Representative
4 weeks ago
JOB REQUIREMENTS: Position Summary: Employee Benefits Corporation is hiring a Customer Service Representative. The Customer Service Representative is responsible for interacting with customers via telephone or email to address inquiries and resolve concerns regarding Employee Benefits Corporation\s products and services. This position has frequent customer contact and interacts across multiple departments on a daily basis. This person may work in our Middleton, WI office, fully remote (Wisconsin locations only), or a combination of the two depending on availability. Must be available for one day of onsite training and onboarding in person at our Middleton, WI office. Responsibilities Include: Manage a high volume of calls in a timely and effective manner Establish rapport and trust with all customers, ensuring a high quality and meaningful experience is delivered with every interaction Obtain information from multiple systems and relay to customers in a seamless manner. Maintain and proactively manage CRM database, documenting each customer interaction and action in a timely, compliant manner and in adherence with departmental standards Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to resolve requests and inquiries De-escalate situations involving dissatisfied customers, offering patient assistance and support Qualifications: High School diploma or equivalent 2 years customer service experience Ability to remain calm when dealing with challenging customers Excellent listening, verbal and written communication skills Strong attention to detail Ability to articulate relevant information in an organized and concise manner Demonstrated experience de-escalating customer issues Enthusiasm for working in a fast-paced, structured environment Strong ability to multi-task Strong critical thinking skills to help manage difficult situations Computer proficiency in Windows-based applications along with a demonstrated ability to learn new software programs Basic working knowledge of Microsoft Word and Outlook Preferred Qualifications: Associate degree in Business or related field Previous experience in a high volume call center Demonstrated ability to guide customers through troubleshooting and navigating various company systems and the mobile application Experience providing customer service for a variety of products in the financial services or healthcare industry We Offer: A friendly, collaborative team environment A competitive compensation and benefits package that includes employee-ownership Opportunities for personal and professional growth Flexible scheduling to encourage and support a healthy work-life balance More About Us: Employee Benefits Corporation administers a variety of employee benefits, from IRS-approved, tax-advantaged plans to COBRA and state-regulated continuation... For full info follow application link. We are an equal-opportunity employer. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/574DA2349BF54E89
-
customer Service Representatives
2 weeks ago
Madison, United States Kelly Services, Inc. Full timeThink the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly is looking for a Customer Service Representative to work at a premier company in Madison, WI. Let us help you grow at work and dis Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service
-
Customer Service Representative
4 weeks ago
Madison, United States Wolters Kluwer N.V. Full timeDeliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications. Provide consultative customer service; help to determine customer goals, compliance challenges, and bus Customer Service, Customer Service Representative, Representative, Business, Technology, Retail
-
Customer Service Representative
2 weeks ago
Madison, United States All Comfort Services Full timeWe are looking for talented team members to join our growing company! All Comfort Services is proud to have been serving the Madison area for over 50 years. **We provide the best home comfort services & solutions through our commitment to community care and empowering our employees to reach their fullest potential every day**. Our Customer Service...
-
Customer Service Representative
6 hours ago
Madison, United States Spherion Full timeWe are looking for Customer Service Representatives for our client headquartered just outside of Madison, WI. As a Customer Service Representative, you will be a part of a friendly, supportive, team that shows their appreciation through various employee perks! Highlights: Temporary with the opportunity for permanent hire Comprehensive benefits package...
-
customer Service Representatives
2 weeks ago
Madison, United States Kelly Full timeThink the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Representative to work at a premier company in Madison, WI. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community. Pay $21 Hours: 8am -...
-
customer Service Representatives
1 week ago
Madison, United States Kelly Full timeThink the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Representative to work at a premier company in Madison, WI. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community. Pay $21 Hours: 8am -...
-
Customer Service Representative
2 weeks ago
Madison, United States U-Haul Full timeLocation: 4716 Verona Rd, Madison, Wisconsin 53711 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
3 weeks ago
Madison, United States U-Haul Full timeLocation: 1515 Gallatin Pike N, Madison, Tennessee 37115 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
1 week ago
Madison, United States U-Haul Full timeLocation: 1515 Gallatin Pike N, Madison, Tennessee 37115 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
13 minutes ago
Madison, United States U-Haul Full timeLocation: 2701 Packers Ave, Madison, Wisconsin 53704 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
4 weeks ago
Madison, United States Administrative Resource Options Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO002567 Showing 1 location **Job Details** **Description** Administrative Resource Options is looking to hire a **Mail Associate** in Madison, AL **.** The Customer Service Representative position involves work in a high-volume Mail Room. This position...
-
Customer Service Representative
1 week ago
Madison, United States Administrative Resource Options Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO002567 Showing 1 location **Job Details** **Description** Administrative Resource Options is looking to hire a **Mail Associate** in Madison, AL **.** The Customer Service Representative position involves work in a high-volume Mail Room. This position...
-
Customer Service Representative
1 week ago
Madison, United States Your After School Full time**Customer Service Representative** **COMPANY OVERVIEW** **DUTIES AND RESPONSIBILITIES** - Manage customer inquiries, process class registrations and modifications, and answer registration and program policy questions. - Maintain positive, empathetic, and professional attitude toward customers. - Monitor daily reports from program locations and address...
-
Csr - Customer Service Representative
3 weeks ago
Madison, United States Cliff Insurance Agency Inc Full timeOverview: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a professional manner. **Duties**: - Assist customers with changes, billing questions, and issue resolution - Upsell products or...
-
Customer Service Representative
1 week ago
Madison, United States Tech Observer Full timeJob Title: Customer Service Representative 1 Location: Madison, WI Duration: 6 Months contract with possible extension Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer...
-
Customer Service Representative
4 weeks ago
Madison, United States The QTI Group Full timeSummary: Our client, a global leader in the industrial space, is seeking a Customer Service Representative to join them on a temp-to-hire basis! In this role you'll build relationships with customers and help them find the right parts and service solutions. This position will operate onsite on the east side of Madison, WI, hours are Monday-Friday 8:00...
-
Customer Service Representative
1 week ago
Madison, United States The QTI Group Full timeSummary: Our client, a global leader in the industrial space, is seeking a Customer Service Representative to join them on a temp-to-hire basis! In this role you'll build relationships with customers and help them find the right parts and service solutions. This position will operate onsite on the east side of Madison, WI, hours are Monday-Friday 8:00...
-
Customer Service Representative
2 weeks ago
Madison, United States Tech Observer Full timeJob Title: Customer Service Representative 1Location: Madison, WIDuration: 6 Months contract with possible extension Summary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service...
-
Customer Service Representative
1 week ago
Madison, United States Tech Observer Full timeJob Title: Customer Service Representative 1Location: Madison, WIDuration: 6 Months contract with possible extension Summary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service...
-
Customer Service Representatives
4 weeks ago
Madison, United States Pizza Hut Full timeGather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for your career,...
