Supervising Child Support Officer

3 weeks ago

Sacramento, United States Sacramento County, CA Full time

**The Position**:

- Come join one of Forbes Magazine's Best Employers

**This is a limited continuous filing exam. The filing cut-offs are at **5:00 pm** on**:
**5/13/2024, 5/27/2024 (final)**

Under direction, the Supervising Child Support Officer supervises, assigns, reviews, and participates in the work of staff responsible for a variety of tasks involving case establishment, collections, and distribution of child support within the Department of Child Support Services.

**Examples of Knowledge and Abilities**:
**Knowledge of**
- Principles of supervision and mentoring, including training, performance evaluations, case management, and discipline
- Techniques of interviewing and investigation to obtain information
- Methods of automated and archival debt collection
- Resources available to locate individuals and assets
- Procedures, rules, laws, and methodologies pertaining to child support services operations
- Techniques of identifying and presenting evidence in court
- Preparation and service of legal process and court procedures
- English grammar, spelling, punctuation, and usage
- Customer service principles, practices, and techniques

.**Ability to**
- Select, supervise, train and evaluate assigned staff
- Plan, coordinate, assign, and evaluate the work of staff
- Plan and oversee staff training and development
- Gather, assemble, analyze, and evaluate facts and evidence
- Obtain personal, financial, and other sensitive information through interviews
- Evaluate situations and people accurately and adopt effective courses of action
- Investigate and resolve disciplinary issues and customer complaints
- Keep accurate notes and records of activities
- Read and understand legal codes and cases
- Testify in court in a direct, clear, and concise manner

**Employment Qualifications**:
**Minimum Qualifications**

**Either**:1. One year of full-time paid experience as a leadworker, conducting child support establishment and/or enforcement activities in a county child support office.

**Or**:2. Two years of full-time, paid experience in a county child support office conducting child support establishment and/or enforcement activities at a level equivalent to the County of Sacramento class of Child Support Officer at the full journey level.

**Or**:3. Two years of full-time, paid collections work, including skip tracing and interviewing debtors with a company or agency not using a collection agency including one year as a lead worker.

**Note**: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

**General Qualifications**

License Requirement**:A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Special Requirement: Some positions in the class of Supervising Child Support Officer may require the ability to communicate fluently in a language other than English. When required, these special skills may be used in performing such tasks as the following:
1. Interviews and negotiates financial agreements with non-custodial parents to enforce court-ordered support obligations.

2. Locates absent parents, investigates parents' assets and income, and notifies parents of intended legal action.

The Civil Service Commission approved the use of selective certification for special skills 6/22/90.

**Probationary Period**

The probationary period for this classification is **twelve** **(12) **months.

**Application and Testing Information**:
**APPLICATION**

**County of Sacramento**
**Department of Personnel Services**
**Employment Services Division**
**700 H Street, Room 4667**
**Sacramento, CA 95814**
**Phone (916) 874-5593; 7-1-1 California Relay Service**
**Inter-Office Mail Code: 09-4667**

**SUPPLEMENTAL QUESTIONNAIRE**

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.
**Note**:Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.
- Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
- If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
- If you have no experience, write "no experience" for the appropriate question.

**FORMULA

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