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Child Support Officer Iii
4 months ago
**The Position**:
**Come join one of **Forbes Magazine's Best Employers**
**This is a limited continuous filing exam. The filing cut-offs are at **5:00 pm** on**:
**6/3/24, 6/17/24 (final)**
Child Support Officer III is the advanced-journey level class in the Child Support series. Incumbents either act as a leadworker and are responsible for training, assigning, reviewing, and coordinating the work of lower-level staff or performs as their primary responsibility specialized duties including training, Ombudsman, State Hearing Officer, or community liaison activities. Additionally, incumbents are responsible for handling the most complex and sensitive cases.
**Examples of Knowledge and Abilities**:
**Knowledge of**
- Techniques of interviewing and investigation to obtain information for child support cases
- Methods of automated and archival debt collection
- Various resources available to locate individuals
- Procedures, rules, laws, and methodologies pertaining to complete child support operations
- Techniques of identifying and presenting evidence in court regarding child support cases
- Preparation and service of legal process and court procedures
- Principles and practices of employee training
- English grammar, spelling, punctuation, and usage
- Court procedures as pertaining to establishment and enforcement of child support orders
**Ability to**
- Provide work direction, training, and instruction to and evaluation of staff
- Coordinate staff workflow and conduct workflow analysis
- Gather, assemble, analyze and evaluate case facts and evidence, and adopt effective courses of action
- Conduct child support staff training sessions
- Obtain personal, financial, and other sensitive information through interviews
- Effectively represent the department
- Handle customer complaints
- Keep accurate notes and records of activities
- Read and understand legal codes and cases
- Testify in court in a direct, clear, and concise manner
- Operate computer equipment and computer databases and programs common to child support enforcement activities
- Elicit information from hostile and/or uncooperative individuals
**Employment Qualifications**:
**Minimum Qualifications**
One year of full-time, paid experience in a county child support office conducting child support establishment and/or enforcement activities at a level equivalent to the County of Sacramento class of Child Support Officer at the full journey level.
**Note**: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
**General Qualifications**
License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.
Selective Certification for Special Skills: Some positions in the class of Child Support Officer III may require the ability to communicate fluently in a language other than English. When required, these special skills may be used in performing such tasks as the following:
1. Interviewing custodial parents to gather information needed to establish and enforce child support and medical support.
2. Interviewing and negotiating financial agreements with non-custodial parents to enforce court-ordered support obligations.
3. Locating non-custodial parents, investigating parents’ assets and income, and notifying parents of intended legal action.
Working Conditions: Positions in this class may be required to travel within the State of California to conduct business.
**Probationary Period**
The probationary period for this classification is **twelve (12)** months.
**Application and Testing Information**:
**APPLICATION**
**County of Sacramento**
**Department of Personnel Services**
**Employment Services Division**
**700 H Street, Room 4667**
**Sacramento, CA 95814**
**Phone (916) 874-5593; 7-1-1 California Relay Service**
**Inter-Office Mail Code: 09-4667**
**SUPPLEMENTAL QUESTIONNAIRE**
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.
**Note**: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.
- Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
- If a job included responsibilities applicable to several questions, separate the different f
