Manager, Operations, Loyalty Programs

3 weeks ago

San Bruno, United States Walmart Full time

Position Summary...

What you'll do...

What you'll do:
Job Overview:
We are seeking a Manager, Operations - Loyalty Programs to help build and support our driver loyalty program in the gig driver industry. The Manager, Operations - Loyalty Programs will be enthusiastic about the Loyalty space and will thrive working cross functionally to revamp and deliver a loyalty strategy that connects the rewards to driver quality and enhance driver retention, engagement, and experience.

Key Responsibilities:

- Focus on setting program goals and managing loyalty processes to reduce risk, owning CPO escalation resolution and data integrity of program performance indicators that allow to identify future opportunities to enhance the program and improve efficiency.
- Lead the Loyalty program operations by ideating and setting up a structure that allows for seamless qualification tracking, reporting and performance tracking against program objectives.
- Set up performance tracking dashboards for qualifications and rewards.
- Lead issue resolution related to driver qualification by conducting RCA and lead problem solving with product and tech.
- Serve as liaison with MyMetrics to ensure accurate driver tier segments and proactively flag any issues.
- Prepare performance readout for all rewards (partner and operational) and impact to KPIs on a recurring cadence.
- Serve as liaison between Driver Experience and other ODD teams to ensure program rewards are accurately enabled for drivers per tier.
- Manage day-to-day tasks such as tracking qualification with each partner and enabling seamless code enablement.
- Lead partner KPI reporting on various metrics to show value of the relationship.
- Serve as primary POC and Account Manager for existing loyalty partnerships by ensuring metrics are met and identify opportunities to maximize the value of partnerships to both drivers and Walmart.
- Make ongoing contributions in strategic areas that align with company goals by proactively identifying and executing opportunities to increase value of partnerships.
- Measure partnership performance by looking into qualification, redemption, revenue share, spend, and tracking value for drivers and Walmart.
- Lead recurring partner touchpoints, on-going contract management and risk mitigation.
- Collaborate with cross-functional teams to manage partnership asks.
- Code requests from vendors and code management.
- Manage testing and rollouts as applicable.
- Post program launch, own and lead CPO tracking, conducting root cause analysis for escalations and being a main POC/liaison for trust & safety mitigation and issue resolution by:

- Reporting loyalty CPO by racking L1 and L2 and conducting RCA to understand problems to solve
- Ideate and recommend solutions in partnership with the App Stability and Trust & Safety teams Keep loyalty 4itb updated and own Loyalty CPO prioritization including impact sizing and business case development.

Minimum Qualifications:

- Bachelor's degree in Business Administration, Engineering, Operations, or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.

Preferred Qualifications:

- Prior experience in the Loyalty space within the gig driver industry
- 2+ years of experience in data analytics, project management, and stakeholder management

Live our Values

Culture Champion
- Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership
- Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change

Curiosity & Courage
- Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change
- Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer

Customer Focus

Strategic Thinking
- Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

Focus on our Associates

Diversity, Equity & Inclusion
- Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Collaboration & Influence
- Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Talent

  • Manager of Loyalty

    1 day ago

    San Diego, United States QDOBA Mexican Eats Full time

    Manager of Loyalty & CRM Operations The Loyalty & CRM Operations Manager is responsible for leading?the day-to-day executional activities for Qdoba Rewards and CRM campaigns, aiming to enhance customer retention, foster brand loyalty, and increase cu Loyalty, Operations, Manager, Operations Manager, Project Management, Customer Engagement, Restaurant,...

  • Director, Loyalty

    1 week ago

    San Francisco, California, United States Quince Full time

    As Director, Loyalty you will own our customer loyalty program across technology, strategy, and execution. You will scale our nascent program to become one of the top repeat purchase drivers within the Quince growth engine. You will identify the incentives that turn our customers into super-fans and make them fall in love with the brand. You will own the...

  • Director, Loyalty

    5 days ago

    San Francisco, United States Quince Full time

    As Director, Loyalty you will own our customer loyalty program across technology, strategy, and execution. You will scale our nascent program to become one of the top repeat purchase drivers within the Quince growth engine. You will identify the incentives that turn our customers into super-fans and make them fall in love with the brand. You will own the...

  • Director, Loyalty

    5 days ago

    San Francisco, United States Quince Full time

    As Director, Loyalty you will own our customer loyalty program across technology, strategy, and execution. You will scale our nascent program to become one of the top repeat purchase drivers within the Quince growth engine. You will identify the incentives that turn our customers into super-fans and make them fall in love with the brand. You will own the...

  • Director, Loyalty

    6 days ago

    San Francisco, CA, United States Last Brand Full time

    San Francisco / RemoteMarketing /Full-time /RemoteAs Director, Loyalty you will own our customer loyalty program across technology, strategy, and execution. You will scale our nascent program to become one of the top repeat purchase drivers within the Quince growth engine. You will identify the incentives that turn our customers into super-fans and make them...

  • Hardware Operations Program Manager

    7 days ago

    San Bruno, United States Mill Industries Inc. Full time

    Mill is all about answering a simple question: how can we prevent waste? Less waste can save time, money, energy, maybe even our planet. And there's no better place to start than food. Food waste is one of the most solvable climate problems facing us today. Plus, our trash really stinks. It's gross, heavy, and our least favorite chore. At Mill we are...

  • Hardware Operations Program Manager

    1 week ago

    San Bruno, United States Mill Full time

    Job DescriptionJob DescriptionMill is all about answering a simple question: how can we prevent waste? Less waste can save time, money, energy, maybe even our planet. And there's no better place to start than food. Food waste is one of the most solvable climate problems facing us today. Plus, our trash really stinks. It's gross, heavy, and our least...

  • Director, Loyalty

    4 weeks ago

    San Francisco, California, United States Quince Full time

    OUR STORYQuince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.OUR VALUESEVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn't be a luxury. We're proud of our mission to bring the...

  • Director, Loyalty

    1 week ago

    San Francisco, United States Quince Full time

    OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. OUR VALUES EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn't be a luxury. We're proud of our mission to bring the...

  • Senior Manager, Revenue Operations Scaled Services, Enablement and Support

    2 weeks ago

    SAN BRUNO, United States Walmart, Inc. Full time

    What you'll do... Revenue Operations is hiring a Senior Manager of E&S Program Operations to lead a newly-formed team responsible for various Enablement & Support programs. The ideal candidate has experience leading through ambiguity, formalizing tea Operations, Manager, Operations Manager, Operation, Support, Program, Manufacturing, Retail

  • Program Manager

    3 weeks ago

    San Bruno, United States Veear Full time

    Responsibilities: Responsible for leading cross-functional teams on the development and execution of product and other business led initiatives and / or partnerships, including establishing roles and responsibilities, timelines, tracking & reporting and operating cadence Drive operational efficiencies across product, engineering, and business teams Develop...

  • Senior Manager, Program Management

    4 weeks ago

    San Bruno, United States Walmart Full time

    The Product Manager Experience team was recently formed with a mission of building the best-in-class Product Management team at Walmart by serving as transformation agents, advisors, and executors to build and foster a robust Product Management Organization within our organization. In your role as a Senior Manager, Program Manager, you will lead and operate...

  • Senior Manager, Program Management

    4 weeks ago

    San Bruno, United States Walmart Full time

    The Product Manager Experience team was recently formed with a mission of building the best-in-class Product Management team at Walmart by serving as transformation agents, advisors, and executors to build and foster a robust Product Management Organization within our organization. In your role as a Senior Manager, Program Manager, you will lead and operate...

  • Treatment Center Director/Program Manager

    2 weeks ago

    San Francisco, United States BAART Programs Full time

    Description Position at BAART Programs Treatment Center Director/Program Manager BAART Programs is looking for an accountable, process oriented and efficient leader of operations for our Opiate Treatment Program. A great Treatment Center Director leads a diverse team of nurses, counselors, and auxiliary staff to understand the needs of patients undergoing...

  • Treatment Center Director/Program Manager

    2 weeks ago

    San Francisco, United States BAART Programs Full time

    DescriptionTreatment Center Director/Program Manager BAART Programs is looking for an accountable, process oriented and efficient leader of operations for our Opiate Treatment Program. A great Treatment Center Director leads a diverse team of nurses, counselors, and auxiliary staff to understand the needs of patients undergoing treatment for opioid addiction...

  • Manager, Program Management

    11 hours ago

    San Bruno, United States Walmart Full time

    Position Summary... What you'll do... As a Program Manager at the dynamic Project Management Office (PMO) of Walmart Fulfillment Services (WFS), your role will be to lead impactful initiatives across the organization. You'll work closely with a diverse group of stakeholders, ensuring smooth execution of projects in our fast-paced environment. A key part of...

  • Program Manager

    3 weeks ago

    San Bruno, United States Redolent Infotech Pvt. Ltd. Full time

    One of our direct client is urgently looking for Program Manager@San Bruno, CA TITLE: Program Manager LOCATION: San Bruno, CA Duration: 6+ Months Rate: DOE Description: Job Duties: Coordinates projects and ensures company resources are utilized appropriately. Compiles project status reports, coordinates project schedules, manages project meetings, and...

  • Launch Program Manager

    3 weeks ago

    San Bruno, California, United States Mill Full time

    Mill is all about answering a simple question: how can we prevent waste? Less waste can save time, money, energy, maybe even our planet. And there's no better place to start than food. Food waste is one of the most solvable climate problems facing us today. Plus, our trash really stinks. It's gross, heavy, and our least favorite chore. At Mill we are...

  • Launch Program Manager

    3 weeks ago

    San Bruno, United States Mill Full time

    Job DescriptionJob DescriptionMill is all about answering a simple question: how can we prevent waste? Less waste can save time, money, energy, maybe even our planet. And there's no better place to start than food. Food waste is one of the most solvable climate problems facing us today. Plus, our trash really stinks. It's gross, heavy, and our least...

  • Marketing Operations Manager

    24 hours ago

    San Bruno, United States The Judge Group Full time

    Our enterprise client is currently seeking an Marketing Operations Manager for a contract role in San Bruno, CA, Bentonville, AR, Hoboken, NJ, OR Dallas, TX . This is a hybrid role,Job Description:We are seeking an experienced and dynamic Workfront and Salesforce Operations Manager to join our team. The ideal candidate will have 4-5 years of experience in...