Dental Office Manager

4 days ago


East Greenwich, United States East Greenwich Family Dental Full time

Our growing dental practice is searching for a dedicated **Office Manager** to join our team

East Greenwich Family Dental is part of a dentist-owned group called Plum Dental which has practices in CT and RI. Plum provides significant support for the practices and teams including training and professional development.

**Duties & Responsibilities**
- Lead by example and coach team to provide an exceptional patient experience
- Maintain focus on a productive schedule that supports dentists and hygienists
- Manage patient and insurance collections and receivables including timely and accurate insurance claim processing and patient billing
- Support patient communication and education so patients can understand the following:

- Their treatment options, time commitment and overall treatment cost
- Their co-pays or co-insurance and payment options
- The importance of the providers’ time so that missed and/or canceled appointments are at a minimum
- Monitor work schedules to ensure adequate team member coverage and facilitate requests for time off
- Lead team huddles and quarterly practice business meetings
- Serve as the liaison between the practice and the Plum support team including: Payroll, HR, Accounts Payable, Marketing, Supplies, Continuing Education and Training, Recruiting, and Billing
- Partner with Plum Regional Manager to create an enduring practice culture and strong team morale
- Resolve team member or patient issues or complaints either directly or by soliciting help from Plum support team
- Assist in the interviewing, on-boarding and training of new hires
- Provide ongoing feedback and training as well as annual performance and salary reviews for team members within the practice
- Focus on managing controllable costs within the practice (supplies and employee staffing)
- Generate ideas for growth of the practice and continuous improvement of patient and team member experience
- Communicate and collaborate with other Office Managers to share what has been working for you and hear (and potentially incorporate) what has been working for them

**Qualifications and Skills**
- 1+ years of experience as Office Manager in a healthcare setting (dental experience necessary)
- Demonstrated history of successful practice management including supporting a patient-centric environment as well as building successful teams that work together with common purpose
- Comfort with dental insurance, treatment planning/coordination, and calculating copays
- Excellent verbal communication, computer, and customer service skills
- Ambition, confidence, humility, empathy, sense of humor, team work

**Compensation and Benefits**:
We offer a competitive salary, a semi-annual practice bonus, paid time off, and medical and retirement benefits (including 401k match). Compensation dependent on level of experience.

**Practice Hours**:
Monday: 8am - 5pm

Tuesday: 8am - 5pm

Wednesday: 8am - 5pm

Thursday: 8am - 5pm

Closed: Friday, Saturday, Sunday

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- Day shift
- No weekends

**Experience**:

- Dental: 1 year (preferred)
- Office Management: 1 year (preferred)

Ability to Commute:

- East Greenwich, RI (preferred)

Work Location: In person


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