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Front Office Manager
3 months ago
Job Summary:
Hyatt Centric Fisherman’s Wharf is looking for a customer service oriented Front Office Manager to run the front of the hotel - Front Office Department. As the Front Office Manager, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. This role requires to work a flexible schedule, including weekends and holidays. The salary for the position is $90K annually with full benefits.
**Responsibilities**:
**QUALIFICATIONS**:
- Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 300+ room hotel with meeting space is preferred
- Hyatt hotels experience preferred.
- Familiar with Opera, Reserve, HotSOS, Colleague Advantage etc.
**JOB RESPONSIBILITIES**:
- Direct and administer all Guest Services operations including Front Desk, Valet & Bell, manage room inventory on daily basis.
- Schedule Front Desk, Valet & Bell team members per business needs.
- Manages team members' time sheets, process bi-weekly payroll on timely basis.
- Recruit & Train new team members to make sure they are up to brand standards.
- Monitor & motivate team members' performance consistently and fairly.
- Monitor and assess service and satisfaction trends. Evaluate and address issues and make improvements accordingly.
- Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Implements and monitors all corporate marketing programs.
- Ensures associates have current knowledge of hotel products, services facilities, events pricing and policies and knowledge of the local area and events.
- Resolves guest issues and concerns to guest satisfaction
- Is certified to respond to emergencies including but not limited to perform CPR & First Aid as needed. Communicate with emergency personnel such as Police and Fire Department as needed.
- Completes tasks or projects as assigned or as required.
Property Details:
**Chic Hotel In San Francisco’s Waterfront Neighborhood**:
Hyatt Centric Fisherman’s Wharf is centrally located near San Francisco landmarks including Pier 39, Ghirardelli Square, and the historic network of cable cars. Venture out to the Golden Gate Bridge and beyond from your convenient accommodations in Fisherman’s Wharf.
**What Travelers Love**:
- The unbeatable location: Right in the heart of Fisherman’s Wharf, close by to San Francisco’s top attractions
- Eclectic rooms: Decorated with a nod to the nautical neighborhood surrounding the hotel
- Lounge by the pool: Soak up the California sunshine at the heated courtyard swimming pool
- Stylish dining options: Savor the flavors of San Francisco by Brick & Beam’s fireplace
- Elegant events: More than 19,000 sq ft of meeting and event space for large conferences and weddings
Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
**Benefits**:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering **Daily Pay** Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Compensation Min: USD $64,480.00/Yr. Compensation Mid: USD $78,287.40/Yr. Compensation Max: USD $93,944.88/Yr.
