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Front Desk Agent

4 months ago

River Ranch, United States Westgate Resorts Full time

**Pay Rate: $16 / hour**:

- Use our Daily Pay benefit and get access to your pay as you need it.

**Westgate River Ranch Resort & Rodeo **provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour South of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo

As a **Front Desk Agent**, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.

**As a Front Desk Agent, you will**:

- Greet, register, and assign rooms to guests
- Issue room key and escort instructions to Bell Staff
- Date stamp, sort, and rack incoming mail and message
- Transmit and receive telephone messages
- Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions
- Keep records of room availability and guests' accounts
- Compute bills, collect payments, and make changes for guests
- Make and confirm reservations
- Post charges, such as room, food, liquor, or telephone, to the ledger
- Make restaurant, transportation, or entertainment reservations and arrange tours
- Nightly bucket checks
- Able to listen and find solutions to guests’ problem

To excel in this role, you must embody our core values of **integrity, passion, and a strong work ethic**. These values are essential to our success, and we are looking for someone who shares our commitment.

**Qualifications**
- Must be able to lift up to 15lbs
- Must be able to stand for long periods of time
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Excellent customer service skills
- Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
- Required to pass a background check, drug test, and prove eligibility to work in the United States

Pay: $16.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Evening shift
- Every weekend

Work setting:

- In-person
- Resort

**Experience**:

- Front desk: 1 year (required)

License/Certification:

- Driver's License (required)

Ability to Commute:

- River Ranch, FL 33867 (required)

Ability to Relocate:

- River Ranch, FL 33867: Relocate before starting work (required)

Work Location: In person