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Front Desk Representative

2 months ago

Foothill Ranch, California, United States Arbor Lodging Management Full time
Job Summary

Arbor Lodging Management is a leading hospitality investment and management company with a growing portfolio of hotels across the United States. We are committed to delivering exceptional experiences to our guests and exceeding their expectations.

Key Responsibilities
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring a seamless check-in experience.
  • Room Key Distribution: Distribute room keys to guests, verifying their reservations and ensuring accurate room assignments.
  • Guest Services: Assist guests with any questions or concerns, providing solutions to their needs and exceeding their expectations.
  • Front Desk Operations: Manage front desk operations, including taking reservations, pre-registrations, and room blocking.
  • Communication: Communicate effectively with guests, colleagues, and other departments to resolve guest concerns and requests.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Hotel front desk experience preferred, with experience in hotel reservations software and Microsoft Windows.
  • Skills: Excellent communication and organizational skills, with a positive and upbeat demeanor.
  • Physical Demands: Ability to stand for 8 hours at a time and lift 20 lbs. on occasion.
Benefits
  • Competitive Salary: Competitive salary with annual review and increase potential.
  • 401k Program: 401k program with company match.
  • Additional Benefits: Additional benefits may be available.
Arbor Lodging Management's Guiding Principles
  • Do the Right Thing: Operate and act with integrity in all you do, even when it's not convenient.
  • Lead with Heart: Be kind, passionate, and hospitable.
  • Be Accountable: Take ownership and deliver results.
  • Aim Higher: Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences: Embrace diversity, respect individual opinions, and ideas.