Business Office Manager

2 weeks ago

Bloomington, United States The Loft of Normal Full time

**BUSINESS OFFICE MANAGER**

The Loft Rehabilitation and Nursing of Normal is a skilled nursing facility located in Normal, Illinois. At The Loft of Normal, we believe in providing our residents with the highest quality of care possible. We achieve this by maintaining a focus on compassion and making a difference in the lives of our residents. We know one of the best ways to do this is to have the same focus on our employees' satisfaction. At The Loft of Normal, you won't just be part of the team; you will be part of the family.

**JOB SUMMARY FOR BUSINESS OFFICE MANAGER**

The Business Office Manager leads, guides and directs the financial operations of the healthcare facility in accordance with generally accepted accounting principles; local, state and federal regulations, standards and established facility policies and procedures to achieve facility financial goals.

**RESPONSIBILITIES FOR RECEPTIONIST**
- Performs daily accounting functions in accordance with current acceptable accounting and cost-reimbursement principles related to skilled and long-term care operations.
- Develops and implements processes and systems in the Business Office to manage billing, collections (A/R), accounts payable (A/P), patient trust, liability notices, and all necessary business transactions using generally accepted accounting principles.
- Ensures the Business Office procedures comply with regulatory requirements related to bed-hold notice requirements.
- Utilizes and is proficient in various excel, word, adobe, and other electronic reporting formats.
- Makes written and oral reports/recommendations routinely and as requested.
- Sets up and maintains resident financial files.
- Performs end of month procedures and reports to the Corporate Office.
- Maintain RFMS accounts on residents, opening/closing acts, enroll/track direct deposit, trust fund balance.
- Follows up on delinquent accounts.
- Completes monthly billing and statements for both private pay and hospice residents.
- Verifies insurance for possible admits in a timely manner.
- Ensures facility’s billing checks and balances are followed by all team members as required by facility policy including but not limited to the balancing of the daily census, Medicare triple check prior to billing, etc.
- Maintains working knowledge of all aspects of facility’s financial software program.
- Develops and monitors accounts receivables. Reports delinquent accounts and solutions to overcome obstacles to the Administrator.
- Maintains a working knowledge of the state long term care Medicaid insurance program, Medicare Part A, B and C insurance program, and private long term care insurance programs.
- Ensures pre-admission financial evaluations regarding the identification of a payer source is coordinated with the Admissions Office as part of the pre-admissions process.
- Develops and maintains positive relationships with residents, employees, family members, and referral sources.
- Promotes and establishes effective communication and customer service to achieve facility goals and customer satisfaction.
- Supervises all Business Office personnel and their work functions.
- Evaluates work performance of Business Office personnel in concert with Human Resources for expected performance outcomes.
- Addresses behaviors of Business Office personnel when incongruent with facility goals.
- Facilitates, serves, attends or participates in various committees of the facility as necessary.
- Participates in QAPI or facility assessment activities as needed, such as carrying out duties assigned as part of a performance improvement committee.
- Identifies and collaborates with members of the interdisciplinary team, consultants, and others when needed to identify opportunities for enhanced financial services to the residents and/or resolve issues.
- Recruits talented, qualified individuals in conjunction with Human Resources to fill department positions as a key factor in building and maintaining a strong and capable Business Office team.
- Promotes teamwork, mutual respect, and effective communication. Promotes positivity and active daily problem solving.
- Promotes and encourages an environment of trust within the Business Office as well as with department heads and all facility employees.
- Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.
- All other duties as assigned by the Administrator and/or Business Office Manager
- **Required Qualifications**
- Bachelor’s degree in Accounting, Business Administration or related field preferred.
- Must have at least three (3) years of experience in a billing or supervisory capacity in the business office of a hospital, nursing home, or other related health care facility.
- Knowledgeable of skilled nursing home regulations, procedures, laws, regulations and guidelines pertaining to long-term care.
- Knowledgeable of Point Click Care preferred.
- Knowledgeable of Medicare, Med

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