Visitor Experience Manager

1 week ago


New York, United States Children’s Museum of Manhattan Full time

**ABOUT THE POSITION**

**_Schedule: Flexible _**_5 days a week including at least one weekend day. Major holidays will be required._

**RESPONSIBILITIES**
- Exemplify best practices in customer service and respond to daily operational needs throughconsistent floor presence.
- Manage a team of staff including hiring, training and development, task assignment and scheduling, mentoring, coaching, performance management and payroll.
- Manage daily Guest Services operations including but not limited to:

- Collecting daily statistics including attendance and revenue
- Daily cash drops/pickups
- Admissions
- Museum Store merchandise and vendor relations
- Managing Third Party relationships
- Provide consistent feedback and expectations for the Guest Services team and help identify opportunities for individuals to grow and develop new skills.
- Monitor departmental policies and procedures to ensure efficient and accurate operations, cash management, and reporting.
- Create and maintain comprehensive training materials and communication channels to keep the team informed of all policies, procedures, and updates.
- Execute the implementation of new initiatives as outlined by leadership.
- Work closely with the Development department to service members and create a positive membership experience.
- Create and maintain department budget.
- Additional related duties as needed.

**QUALIFICATIONS**
- Bachelor’s degree or equivalent work experience.
- Minimum three years’ experience managing a team, with an emphasis on customer-service operations, preferably in a museum or cultural institution setting.
- Ability to uphold CMOM’s mission and goals.
- Ability to work collaboratively as part of a highly motivated team and to foster and maintain a spirit of unity, teamwork, and cooperation.
- Excellent interpersonal and communication skills, both written and verbal.
- Excellent problem-solving skills. Most possess the ability to exercise good judgement, make and implement decisions quickly and soundly.
- Excellent organizational, analytical, and prioritization skills, with strong attention to detail.
- Knowledge of POS/ticketing systems and constituent databases.
- Proficiency in Microsoft Office 365.
- Weekend availability a must.

**COMPENSATION**
$50,000 - 60,000/annually. Comprehensive benefits package.

The Children’s Museum of Manhattan is an Equal Opportunity Employer. Background checks will be completed on all employees.

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