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Shift Leader

4 months ago

Northbrook, United States Roti Restaurants, LLC Full time

Title: Shift Leader

Supervisor: General Manager

FLSA Status: Non
- Exempt, Hourly
- **About Rōti**:_

Rōti (row
- tee) is feeding a healthier world with bold, craveable flavor through its fast casual Eastern

Mediterranean inspired menu; featuring unique spices once found on history’s great spice trade routes. The

brand, founded in 2006, features a broad menu of whole, healthy ingredients that are centered around

fresh house-made meats, rice, crisp vegetables, and a variety of flavor-forward sauces and dressings. Guests

customize their meals in the style of bowls, salads, or pitas. Rōti continues to grow with its commitment to

making wholesome, healthy food accessible and deeply satisfying and creating _Food For a Full Life. _

Shift Leaders ensure proper shift flow without the direct interaction of the General Manager. The Shift Leader to be the second in command after management and is considered a back-up manager in case of emergency. The Shift Leader supervises the shift from start to finish, ensuring that the team is upholding Roti’s high hospitality service and operational standards. The Shift Leader has a solid understanding of the staff’s strengths and weaknesses and is capable of establishing solid working relationships with the teammates. The Shift Leader is the leader of the staff and acts as the connection between the co-workers and management.
- **Our Values**:_
- **Live the Vibe**: Our vibe is our super power We strive to make every interaction memorable by infusing each service moment with energy and positivity. We believe in the power of ambiance; our commitment to creating a great mood accompanies our dedication to serving great food.
- **Do the Right Thing**:Integrity is doing the right thing even when no one is watching. We believe in transparent communication, where feedback is delivered honestly and constructively. We’re mindful of our environmental impact, consistently seeking ways to minimize it through responsible practices.
- **Stronger, Together**:We find strength in unity, celebrating every team success as a collective achievement. Leadership isn't about authority; it’s about knowing when to guide and when to follow. If you want to go fast, go alone. If you want to go far, go together.
- **Crave Better**: Our hunger for improvement is insatiable
- we constantly lean into our own challenges and opportunities. Consistency is critical for our excellence as we ensure processes are standardized across all locations, driving quality & efficiency in our operations.
- **The Essentials**:_
- Establishes Rōti standards and expectations with team members and always leads by example.
- Confident and assertively engage the team by delegating tasks and follows up with team members to ensure proper execution
- Effectively open and close the restaurant at least twice per week.
- Hands-on assistance in training and development of new and existing employees.
- Enthusiastic and motivated individuals with a team oriented attitude. This person will be able to maintain a positive VIBE so our guests have an amazing experience as soon as they walk into our doors
- A builder & doer: You’re excited to help us improve the company and the industry. You work hard, get results, and start again. You are a Roti Ambassador inside and outside of the restaurant
- Understands that everyone’s success is elevated by the success of those around them and creates a culture where people act according to Rōti’s purpose, mission, and values.
- Ability to develop positive working relationships with all Team Members Remains highly visible daily, managing and supporting all members of the team.
- Learn and serve our delicious food, with amazing people, to create an incredible experience for our dine in, digital, and catering guests. Always looking for ways to delight and make our guest’s day.
- Effectively handle customer issues - treat our customers how you’d want to be treated
- Food Rules Ensuring that we are always serving the fresh and flavorful food that is made with care.
- Maintain restaurant cleanliness in accordance with company standards.
- Assures sanitation standards are maintained in accordance with State Food Safety, OSHA, local health regulations. Additionally, ensures restaurant equipment is properly maintained and safely operated.
- Manager State Food Safety and Allergen certification is required.
- Ensures compliance with Health, Fire, Labor Department and local municipalities.
- Any other tasks as assigned.
- **Here’s who we’re looking for**:_
- Must be confident and assertive in order to effectively demonstrate leadership skills and communicate responsibilities to the rest of the team.
- Attention to detail in a fast-paced environment
- Strong organizational, administrative, and leadership skills
- Passionate about the company so that work is fun and the team is inspired.
- Strong knowledge of menu, recipes, and ingredients
- Able to anticipate and solve problems.