UX/User Research Specialist

2 weeks ago


San Diego, United States Vaco Full time

Seeking a dedicated User Research Specialist to lead our organization through a critical transition from Tableau to PowerBI. The ideal candidate will have a strong background in user research and business intelligence tools, with a focus on understanding user needs and facilitating a smooth transition to new technologies.

Responsibilities:
This is a unique role as you are a "people focused" strategist who identifies and designs technical, UX, UI, and learning solutions.
70% User Research
  • Conduct comprehensive user research to understand the current utilization of Tableau reports across the organization.
  • Engage with users through interviews, surveys, and workshops to gather insights into their reporting needs, usage patterns, pain points, and important features within the current system.
  • Analyze the inventory of existing Tableau reports and develop a clear disposition strategy for the report inventory, including consolidation, retirement, or migration of reports.
  • Collaborate with stakeholders to understand business objectives and ensure that the transition supports these goals effectively.
  • Create detailed user personas and journey maps to guide the design and development of new PowerBI reports.
  • Gather user feedback to rapidly test and iterate designs from low fidelity to high
20% Solution Design
  • Work closely with the BI development team to communicate user requirements and ensure the new PowerBI reports meet or exceed user expectations.
  • Provide support and training materials to assist users in adapting to PowerBI, addressing concerns, and enhancing their data visualization capabilities.
  • Design compelling visuals, storyboards, presentations, and immersive experiences that inform, inspire, and engage users.
10% - Other duties as assigned

Qualifications: (Degree/Certifications/License/Experience/Specialized Knowledge/Skills)
Education/Experience -
  • 8+ years of experience in the following or similar areas: Product Design, Service Design, User Experience, and Business Analysis
  • Proven experience in user research, particularly in software or business intelligence tool adoption.
  • Strong understanding of data visualization platforms. Formal training or certification in PowerBI or related business intelligence tools is preferred.
    • Experience with data analysis and business intelligence best practices.
  • Ability to analyze and synthesize large amounts of data and feedback to inform decision-making.
  • Experience in project management and stakeholder engagement.
  • Experience in creating reports, dashboards, and data visualizations.
  • Formal education or certification in one or more of the following: Human-Centered Design, Design Thinking, User Experience, Human-Computer Interaction, Psychology, Information Science, Computer Science, or a related field is also preferred.
Skills/Knowledge/Abilities -
  • Excellent knowledge of user-centered research principles.
  • Strong problem-solving skills and the ability to work independently.
  • Familiarity with change management principles and methodologies.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with users at all levels of the organization.
  • Ability to clearly communicate the benefits and insights of user research in a way that generates empathy amongst cross-functional teams of designers, engineers, product managers, and leadership.
  • Ability to adapt existing research methods to the needs of the effort / team and to define new research methods as needed.
  • Able to proactively identify, scope, and prepare business cases to support the selection of a migration support vendor in conjunction with process owners/managers.
  • Can adhere to and evolve existing brand identity, visual concepts, and design systems.
  • Analyze the inventory of existing Tableau reports and develop a clear disposition strategy for the report inventory, including consolidation, retirement, or migration of reports.
  • Collaborate with stakeholders to understand business objectives and ensure that the transition supports these goals effectively.
  • Create detailed user personas and journey maps to guide the design and development of new PowerBI reports.
  • Gather user feedback to rapidly test and iterate designs from low fidelity to high
20% Solution Design
  • Work closely with the BI development team to communicate user requirements and ensure the new PowerBI reports meet or exceed user expectations.
  • Provide support and training materials to assist users in adapting to PowerBI, addressing concerns, and enhancing their data visualization capabilities.
  • Design compelling visuals, storyboards, presentations, and immersive experiences that inform, inspire, and engage users.
10% - Other duties as assigned

  • San Diego, United States Vaco Full time

    Seeking a dedicated User Research Specialist to lead our organization through a critical transition from Tableau to PowerBI. The ideal candidate will have a strong background in user research and business intelligence tools, with a focus on understanding user needs and facilitating a smooth transition to new technologies. Responsibilities: This is a unique...


  • San Diego, United States Vaco Full time

    Seeking a dedicated User Research Specialist to lead our organization through a critical transition from Tableau to PowerBI. The ideal candidate will have a strong background in user research and business intelligence tools, with a focus on understanding user needs and facilitating a smooth transition to new technologies. Responsibilities: This is a unique...


  • San Diego, United States Vaco Full time

    Seeking a dedicated User Research Specialist to lead our organization through a critical transition from Tableau to PowerBI. The ideal candidate will have a strong background in user research and business intelligence tools, with a focus on understanding user needs and facilitating a smooth transition to new technologies. Responsibilities: This is a unique...


  • San Diego, United States Vaco Full time

    Seeking a dedicated User Research Specialist to lead our organization through a critical transition from Tableau to PowerBI. The ideal candidate will have a strong background in user research and business intelligence tools, with a focus on understanding user needs and facilitating a smooth transition to new technologies. Responsibilities: This is a unique...


  • San Diego, United States Vaco Full time

    Seeking a dedicated User Research Specialist to lead our organization through a critical transition from Tableau to PowerBI. The ideal candidate will have a strong background in user research and business intelligence tools, with a focus on understanding user needs and facilitating a smooth transition to new technologies. Responsibilities : This is a...


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