Customer Service Coordinator

2 weeks ago

Bristol, United States Bauer, Inc. Full time

Bauer aircraft component test and support equipment is in use around the world by a wide range of commercial and military customers. Our customers rely not only on our equipment, but on our technical expertise. For over 100 years, Bauer has built a culture that focuses on passion, productivity, and growth opportunities for our dedicated employees. We consider our employees to be our greatest asset which is why we foster an environment in which our employees are always learning, growing, and developing within their careers. If you have what it takes - the skills, passion, and dedication - we invite you to build your career at Bauer.

***:
This position will be the primary point of contact with Bauer’s worldwide customers, for all facets of customer service and aftermarket support. This position will respond to requests and support technical issues from customers on their aircraft electrical, hydraulic, pneumatic, fuel component test systems and wheel & brake equipment. The role requires clear and very responsive communication. This individual needs to understand technical concepts at a high level to be effective in coordinating customer support with engineering, manufacturing and purchasing.

**ESSENTIAL FUNCTIONS** includes, but not limited to:

- Primary technical & professional point of contact and communications for all customer inquiries (service, upgrades, warranty, spare parts, service contracts, technical support)
- Provide quotes for replacement parts on Bauer products including researching replacement parts for those that have become obsolete
- Create, update and manage inquiries and jobs in Bauer’s business systems
- Track & maintain organized, accurate and detailed reporting for the Aftermarket business
- Solicit regular detailed customer feedback and share customer satisfaction results to leadership
- Lead the effort to ensure the ultimate customer experience

**QUALIFICATIONS**:

- Intensity, clear focus and a strong desire to succeed
- Ability to analyze, challenge and change processes, as needed, to create a more efficient and more positive environment and culture
- Exceptional organizational, interpersonal, and communication skills
- Strong foundation in PC skills; Microsoft Office Suite, spreadsheets, databases, MRP/ERP systems (Visual ERP system knowledge a plus)

**EDUCATION AND EXPERIENCE**:

- Bachelor’s degree in mechanical or electrical engineering, or equivalent.
- 5+ years of professional experience
- 3+ years in a customer service position for a manufacturing or engineering company
- Previous experience in capital equipment, engineered products industry, a plus
- Previous experience in aircraft industry, a plus

Pay: From $65,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 3 years (required)

Ability to Relocate:

- Bristol, CT 06010: Relocate before starting work (required)

Work Location: In person

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