Customer Service Co-ordinator
3 weeks ago
* Career Info
**Work with us**
**Customer Service Co-ordinator**
Bristol
Full-time
Responsibilities
**Customer Service**
* Take responsibility for all aspects of account administration, account queries and sales support.
* Maintain timely and effective communication with customers, both internal and external.
* Process orders, quotes, and requests in line with standard procedures and processes.
* Accurate and timely shipping of products to customers in the UK and world-wide.
* Maintain up-to-date knowledge of products, customers, processes and suppliers.
* Building strong relationships with customers
* Answer company phones calls, supporting the CS Receptionist
**Other duties**
* Work closely with the Sales & Marketing team in building strong relationships with customers
Requirements
**Essential**
* Excellent attention to detail
* Ability to communicate internally and externally demonstrating a high level of professionalism.
* Excellent written and numeracy skills
* Good PC skills
* Good planning and organisational skills
* Being able to work well independently and as part of a team
* Being able to show initiative and resilience
* Quick learner
Desired
**Desirable**
* Experience of dealing with customers in the UK and worldwide
* Experience in dealing with difficult customer situations
* Knowledge/experience of selling to or working within the NHS
* Experience of using a Customer database (training will be given)
* A manufacturing customer service background
* An understanding of medical terminology
* Previous experience in a customer service role
* **cs-coordinator.docx**
To apply, please send a cover letter and CV to hr@limbsandthings.com
Date posted: 04 July 2021
30 September 2021
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