Account Manager

2 months ago

Santa Clara, United States City Wide Facility Solutions Full time

**Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account?**

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose.

City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - San Jose, one of more than 70 markets covered across the United States and Canada.

**Objective**

The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

**Essential functions**
- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
- Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
- Promote the sale of, procure, and monitor supplies for clients.
- Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
- Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
- Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
- Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
- Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.

**Requirements**:
**Position Requirements**
- 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
- 3+ years track record of success in a client retention role, with goals and metrics to support.
- High School diploma required, bachelor’s degree highly desirable.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Ability to travel on a daily basis to client locations.
- Construction management and estimation highly desired.

**Benefits**

City Wide offers a competitive compensation and benefits package to include medical, dental, and vision benefits; 401k with match; PTO and paid holidays.

  • Account Manager

    2 weeks ago

    Santa Clara, United States Prosum Full time

    This position is responsible for meeting sales goals by performing territory management, product presentations, performance management, successful negotiation, and effective sales planning to assist the company in meeting the corporate objectives. Co Account Manager, Manager, Sales, Management, Staffing, Accounting

  • Account Manager

    3 weeks ago

    Santa Clara, United States Prosum Full time

    Account Manager General Position Summary This position is responsible for meeting sales goals by performing territory management, product presentations, performance management, successful negotiation, and effective sales planning to assist the company in meeting the corporate objectives. Communicates with customers via phone or email; receives and processes...

  • Account Manager

    6 hours ago

    Santa Clara, United States Clean Harbors Full time

    Clean Harbors is looking to hire a self-motivated Account Manager that will hunt new business while maintaining current accounts. The individual is responsible for initiating sales in the region with a focus on new accounts, driving leads, and growing underpenetrated accounts. While working in conjunction various departments, the manager will product...

  • Account Manager

    2 weeks ago

    Santa Clara, United States City Wide Facility Solutions Full time

    Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account?City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose.City Wide, the nation's leading management company in the building maintenance industry, provides...

  • Account Manager

    2 weeks ago

    Santa Clara, United States City Wide Full time

    Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose. City Wide, the nation’s leading management company in the building maintenance industry, provides...

  • Account Manager

    7 days ago

    Santa Clara, United States City Wide Facility Solutions Full time

    Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose. City Wide, the nation's leading management company in the building maintenance industry, provides...

  • Account Manager

    1 month ago

    Santa Clara, United States City Wide Facility Solutions Full time

    Job DescriptionJob DescriptionAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account?City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose.City Wide, the nation’s leading management company in the building...

  • Account Manager

    1 day ago

    Santa Clara, United States City Wide Facility Solutions Full time

    Job DescriptionJob DescriptionAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account?City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose.City Wide, the nation’s leading management company in the building...

  • Senior Manager, Accounting

    1 week ago

    Santa Clara, United States Aryaka Full time

    Description Senior Manager, Accounting As the Senior Manager of Accounting for Aryaka, your primary responsibility is to ensure the accuracy, timeliness, and reconciliation of all US accounting and reporting processes. Overseeing a team of professionals managing core accounting functions, such as accounts payable, supplier payment processing, cash...

  • Associate Account Manager

    2 weeks ago

    Santa Clara, United States brightview.com Full time

    Position at BrightView Landscape Services At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for an Associate Account Manager. Can you picture yourself here? Here’s what you’d do: The...

  • Associate Account Manager

    4 weeks ago

    Santa Clara, United States BrightView Landscape Services Full time

    Description Position at BrightView Landscape Services At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an Associate Account Manager. Can you picture yourself here?Here's what you'd do:The...

  • Account Manager

    1 day ago

    Santa Clara, United States BrightView Landscapes Full time

    **Description** At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. Were looking for an Account Manager. Can you picture yourself here? **Heres what youd do**: Youd be the primary contact for your clients,...

  • Cce Account Manager

    3 days ago

    Santa Clara, United States GrowthWise Search Partners Full time

    Bring your agriculture compact construction equipment knowledge and sales skills to a company where you can grow (we promote a huge percentage of our workforce and are very focused on promoting from within), receive amazing benefits, take pride in your work and enjoy being out in the field visiting customers and prospects, but home every night (no overnight...

  • Associate Account Manager

    3 weeks ago

    Santa Clara, United States BrightView Landscape Services Full time

    Description Position at BrightView Landscape Services At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an Associate Account Manager. Can you picture yourself here? Here's what you'd do: The...

  • Associate Account Manager

    4 weeks ago

    Santa Clara, United States BrightView Landscape Services Full time

    At BrightView, the best teams are created and maintained here.  If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest.  We’re looking for an Associate Account Manager. Can you picture yourself here? Here’s what you’d do: The Associate Account Manager (AAM) serves as...

  • Associate Account Manager

    2 weeks ago

    Santa Clara, United States brightview.com Full time

    At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. Were looking for an Associate Account Manager. Can you picture yourself here? Heres what youd do: The Associate Account Manager (AAM) serves as the primary...

  • Associate Account Manager

    3 weeks ago

    Santa Clara, United States brightview.com Full time

    Description At BrightView, the best teams are created and maintained here.  If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest.  We’re looking for an Associate Account Manager. Can you picture yourself here? Here’s what you’d do: The Associate Account Manager (AAM)...

  • Account Manager

    1 week ago

    Santa Clara, United States brightview.com Full time

    At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for an Account Manager. Can you picture yourself here? Here’s what you’d do: You’d be the primary contact for your clients, building...

  • Sr Manager Technical Account Management

    4 weeks ago

    Santa Clara, United States Palo Alto Networks Full time

    Palo Alto Networks is looking for an experienced Sr. Manager, Technical Account Management. The role is responsible to lead and expand our Proactive Services offer in North America, ensuring business alignment to overall strategy, managing and growing the Technical Account Managers and program as a whole. Additionally the Senior Manager will provide guidance...

  • Sr Manager Technical Account Management

    2 days ago

    Santa Clara, United States Palo Alto Networks Full time

    Palo Alto Networks is looking for an experienced Sr. Manager, Technical Account Management. The role is responsible to lead and expand our Proactive Services offer in North America, ensuring business alignment to overall strategy, managing and growing the Technical Account Managers and program as a whole. Additionally the Senior Manager will provide guidance...