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Associate Account Manager

5 months ago

Santa Clara, United States BrightView Landscape Services Full time

At BrightView, the best teams are created and maintained here.  If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest.  We’re looking for an Associate Account Manager. Can you picture yourself here?

Here’s what you’d do:

The Associate Account Manager (AAM) serves as the primary contact for BrightView clients. They build and sustain long-term relationships, focusing on both client retention and ancillary sales.  The Associate Account Manager works with clients within the Senior Account Manager’s portfolio. 

You’d be responsible for:

  • Developing and maintaining long-term relationships with customers
  • Developing and maintaining a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met
  • Leading and facilitating or assisting in the resolution of customer problems or concerns
  • Proactively presenting site enhancement ideas to existing customers
  • Ensuring renewals of each assigned account within the customer portfolio
  • Identifying and pursuing opportunities to sell ancillary services
  • Generating referrals from existing client base and communicate to Business Developer
  • Developing accurate estimates and takeoffs for both new and existing clients as needed
  • Communicating regularly with Production Manager to ensure client needs and expectations are consistently met or exceeded
  • Managing service delivery to specified scope of work
  • Ensuring branch financial goals met by maintaining acceptable gross margins for both base contract work and ancillary services
  • Coordinating consistent and timely site visits with Production Manager
  • Participating in branch meetings and assist Senior Account Manager in overall leadership of Client Service Team
  • Maintaining satisfactory Accounts Receivable levels
  • Coordinating with Branch Administrator to ensure branch databases consistently updated with current client information
  • Other tasks and duties as assigned by Branch Leadership

 You might be a good fit if you have:

  • A minimum of 1 year of supervisory experience in the landscape or service industry
  • A minimum of a 2 year degree in a business-related field or equivalent experience in a service industry

And while not mandatory, it would be great if you also have:

  • Ability to travel

Here’s what to know about working here:

Here at BrightView, we’re as passionate about caring for our clients as we are about caring for each other. Though we’re the nation’s leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home. 

If you’re looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there’s no limit to what we can do, and what you can achieve.

Growing Everyday

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:

  • Paid time off
  • Health and wellness coverage
  • 401k savings plan

Start Your Bright New Career Journey

BrightView is an Equal Employment Opportunity and E-Verify Employer.