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New Patient Coordinator
4 months ago
Overview:
**Texas Oncology **is looking for a **New Patient Coordinator **to join our team** **This position will support the Woodlands clinic at 9180 Pinecroft.
The Woodlands has been ranked No. 1 best city to live for two years in a row by Niche's annual rankings. The Woodlands is known for its appeal to family life, highly rated public schools, urban living, shopping, dining, entertainment venues and recreational trails along the waterway and town center. Our management team values an approach of teamwork and collaboration to provide high-quality, individualized care for each patient we serve.
**Texas Oncology **is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." ® in their fight against cancer. Today, **Texas Oncology** treats half of all Texans diagnosed with cancer on an annual basis.
**Why work for us?**
Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.
**What does the New Patient Coordinator do?**
Under direct supervision, responsible for new patient coordination activities that may include account and insurance registration and scheduling of new patients for exams and procedures. Maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.
**Responsibilities**:
**Essential Duties and Responsibilities**:
- Effectively oversee and manage the continuum of the new patient referral process within department standards.
- Provides strong customer service to patients and internal and external stakeholders as the clinic's first point of contact.
- Independently assesses patient needs to prioritize and triage referrals.
- Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
- Proactively follows-up on missing medical records and test results from referring providers.
- Obtains patient demographic, insurance, referral, and other pre-visit required information.
- Verifies and registers patient accounts in the practice management system.
- Facilitates insurance benefit and eligibility investigations.
- Provides patients with appointment details such as time, location, directions, and instructions to patients.
- Distributes appropriate medical forms to the patient for completion prior to initial visit.
- Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
- Works in conjunction with the clinical team to accommodate scheduling requests.
- Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
- Provides support and information to providers to problem solve and manage complex administrative issues.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- Other duties as requested or assigned.
Qualifications:
**Minimum Qualifications**:
- High School diploma or equivalent required.
- Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
- Knowledge of multiple PMS and EHR platforms preferred.
- Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
- Proficiency with medical terminology and insurance benefits and eligibility verification. Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.
**Competencies**:
- Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate.
- Demonstrates Adaptability: Handles day to day work challenges confidently; is willing
