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Client Services Assistant
1 month ago
Our company is a comprehensive, inclusive sales and management firm that provides business development, sales, and community outreach programs for various brands. We help businesses grow by tapping into hard-to-reach markets and connecting their brand directly with consumers. Our clients see an increase in their profit, market evaluation, and customer retention without devoting an exorbitant amount of resources, time, or energy.
We have recently signed significant contracts with well-known telecommunications providers and are actively hiring high caliber service experts to join our company. We need a dependable, communications professional to join our San Diego-based office as a Client Services Assistant. The Client Services Assistant is a core member of our team and plays a large role in curating memorable client experiences.
**Client Services Assistant Responsibilities**:
- Create memorable client service experiences by meeting with clients directly and establishing genuine relationships
- Provide tailored product solutions based on their need and resolving service issues and complaints
- Expedite complaints and escalations to the appropriate department for swift resolution
- Build positive and professional relationships with clientele to increase retention and client satisfaction
- Maintain a working knowledge of our products and services as well as industry trends and competitors to have a competitive edge
- Record all client interactions and maintain confidentiality requirements
**Client Services Assistant Requirements**:
- High school diploma or GED
- At least 1-2 years of experience in customer service, client service, client relations or similar area is preferred
- At least 1-2 years working in a client facing role would be advantageous
- Exceptional communication and interpersonal skills
- Reputation for providing excellent customer and client support
- Able to travel to our office located in San Diego
Pay: $45,000.00 - $56,000.00 per year
**Benefits**:
- 401(k)
- Professional development assistance
Compensation package:
- Bonus opportunities
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
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