Client Response Associate

6 days ago

Chula Vista, United States SBCS Corporation Full time

Description:
**Status: Full-Time**

**Pay**: $23 per hour

**Location**: Ken Lee

**Schedule**: Monday to Fridays - 8:30 a.m. - 5:30 p.m.

**RESPONSIBILITIES**:
Under the direct supervision of the Family Stabilization Program Coordinator and Program Director, the Client Response Associate is responsible for answering the client response phone line and providing resources to callers and walk-ins needing assistance with resources/referrals for housing, counseling, public assistance benefits, domestic violence services, utility assistance, etc. The Client Response Associate will ensure all callers or walk-in clients are attended to courteously and promptly.

**DUTIES**:

- Answer phone calls and return messages from community members in need of resources.
- Greet and assist walk-in clients with appropriate resources.
- Document all contacts in the Efforts to Outcomes database (ETO)
- Maintain database listings of up-to-date community resources.
- Assist in training Client Response back-up staff.
- Demonstrate knowledge of SBCS programs and the referral processes for these programs
- Link clients to appropriate internal/external resources
- Successfully operate a variety of standard office machinery and equipment, including computer, phone, fax, shredder and photocopiers.
- Attend all agency required meetings and trainings.
- Other duties as assigned by program coordinator and program director.

**Requirements**:

- High school diploma required.
- Bilingual English and Spanish required.
- Excellent customer service via telephone and direct contact with clients.
- Ability to maintain large volume of calls.
- Strong communication and written skills. Type 40 wpm.
- Ability to multi-task. Knowledge of office machines.
- Computer skills (Word and Excel preferred).
- Able to use sound judgment in decision making and ability to follow directions.
- Crisis intervention and ability to de-escalate situations.
- Able to work with the homeless population.
- Ability to work with a diverse population, possess cultural sensitivity, and maintain appropriate boundaries with clients.

**Conditions of Employment**

**PHYSICAL DEMANDS**:

- Mentally and emotionally: Ability to work under deadlines, various projects and dealing with clients in crisis and difficult situations.
- Must be able to remain in a stationary position during shift.
- Moves throughout the building.
- Moves, raises, or lowers (includes upward pulling) an object or equipment up to 50 lbs.
- Transports an object, from 20 to 50 lbs. across the facility, for various needs.
- Ability to exert force upon an object so that the object moves away from the force.
- Ability to exert force upon an object so that the object moves toward the force (includes jerking)
- Ascending or descending stairs and ladders when applicable. Body agility is emphasized.
- Balancing: Maintaining body equilibrium to prevent falling when ascending, descending, traversing.
- Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles.
- Handling: Seizing, holding, grasping, turning, or otherwise working with objects or office machinery.
- Communicating: Expressing or exchanging ideas. Communicating is important for those activities in which workers must impart information to clients or to the public, and in those activities in which they must convey detailed or important instructions to other workers accurately, or quickly.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time unless restricted by a negotiated contract.

**Accessibility Accommodation**

SBCS is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

**Equal Employment Opportunity**

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, genetic information, parental status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Program - Auxiliary aids and services are available upon request to individuals with disabilities.

**At-Will Employment Status**

Please note that all employment with SBCS is at-will, which means your employment may be terminated at any time by you or SBCS, without cause or advance notice. The terms and conditions of any employment may also be modified.

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