Current jobs related to Software Support Technician Level 1 - Lisle - Retail Data Systems

  • Help Desk/Support Technician

    45 seconds ago

    Lisle, Illinois, United States AST Corporation Full time

    About the RoleAt AST Corporation, we are seeking a highly skilled and motivated Help Desk/Support Technician to join our team. As a Help Desk/Support Technician, you will play a critical role in providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems.Key ResponsibilitiesRespond to IT support requests from...

  • Help Desk/Support Technician

    3 days ago

    Lisle, United States AST Corporation Full time

    Job DescriptionApplications Software Technology (AST) was founded on one simple thought, we put our people and our customers first, and you can never lose. AST is a globally recognized award-winning full-service enterprise Cloud transformation and systems integrator, specializing in Oracle Cloud, Salesforce, Oracle NetSuite, and JD Edwards, serving clients...

  • Help Desk/Support Technician

    3 days ago

    Lisle, United States AST Corporation Full time

    Job DescriptionApplications Software Technology (AST) was founded on one simple thought, we put our people and our customers first, and you can never lose. AST is a globally recognized award-winning full-service enterprise Cloud transformation and systems integrator, specializing in Oracle Cloud, Salesforce, Oracle NetSuite, and JD Edwards, serving clients...

  • Help Desk/Support Technician

    4 days ago

    Lisle, United States AST Corporation Full time

    Job DescriptionApplications Software Technology (AST) was founded on one simple thought, we put our people and our customers first, and you can never lose. AST is a globally recognized award-winning full-service enterprise Cloud transformation and systems integrator, specializing in Oracle Cloud, Salesforce, Oracle NetSuite, and JD Edwards, serving clients...

  • Support - Tier 1

    2 months ago

    Lisle, United States Dealer eProcess Full time

    Job DescriptionJob DescriptionSupport - Tier 1Schedule: Ability to work a flexible schedule, including Saturdays and holidays. Min. Experience: Entry LevelFlexible work optionsThe Support - Tier 1 role utilizes knowledge over a broad skill set to meet and exceed the daily challenges. Responsibilities include completing daily tickets and tasks, following up...

  • Help Desk/Support Specialist

    2 days ago

    Lisle, Illinois, United States AST Corporation Full time

    Job Title: Help Desk/Support TechnicianAt AST Corporation, we are seeking a highly skilled and motivated Help Desk/Support Technician to join our corporate office in Lisle, IL. As a key member of our Information Technology team, you will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT...

  • Support Specialist

    14 hours ago

    Lisle, Illinois, United States Dealer eProcess Full time

    Job OverviewDealer eProcess is seeking a highly motivated and detail-oriented Support - Tier 1 to join our team. As a Support - Tier 1, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and chatResolve customer issues in a timely...

  • Technical Support Specialist

    3 weeks ago

    Lisle, Illinois, United States Bowman Williams Full time

    About the Role:We are seeking a skilled Help Desk Technician to join our team at Bowman Williams. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide escalated support to clients via phone, email, or...

  • Event Technician

    2 weeks ago

    Lisle, Illinois, United States Five-Star Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Event Technician to join our team at Five-Star AudioVisual, Inc. As an Event Technician, you will play a critical role in ensuring the success of our events by providing exceptional audiovisual support.Key ResponsibilitiesAudiovisual Set-up and Strike: Assist with the set-up, operation, and...

  • Deployment Technician

    2 weeks ago

    Lisle, United States TEKsystems Full time

    Job DescriptionJob DescriptionRole: PC / Deployment TechnicianDuration: Until August 2023Shift: M-F, 1st shift Project Overview: is upgrading their EHR (Electronic Health Record) system in August 2023. In preparation for their Go-Live, TEKsystems will partner with to ensure their infrastructure meets the operational requirements of select software vender...

  • Controls and Software Engineer

    4 weeks ago

    Lisle, Illinois, United States Avance Consulting Full time

    Job OverviewPosition: Product Development EngineerCompany: Avance ConsultingEmployment Type: Full-Time EmployeeKey Requirements: Expertise in ADAS and Cab Domain softwareThe Controls and Software division at Avance Consulting is tasked with the comprehensive requirements, design, coding, testing, integration, and release of embedded software.As a Product...

  • Product Development Engineer

    2 weeks ago

    Lisle, Illinois, United States Diverse Lynx Full time

    Product Development EngineerAt Diverse Lynx LLC, we are seeking a highly skilled Product Development Engineer to join our Application Software team. As a key member of our team, you will be responsible for developing controls and software for Driver Assistance and Cab-Body functions.Key Responsibilities:Develop controls and software requirements, controls...

  • ADAS Software Control Engineer

    4 weeks ago

    Lisle, Illinois, United States Artmac Soft LLC Full time

    Job OverviewCompany Overview:Artmac Soft LLC is a forward-thinking technology consulting firm committed to delivering cutting-edge solutions and services to our clients.Position Title: Embedded Software Development Engineer - Advanced Driver Assistance Systems (ADAS) & Vehicle ControlEmployment Type: W2 / C2C / 1099Experience Level: 10-18 YearsLocation:...

  • Tricentis Tosca Automation Architect

    4 weeks ago

    Lisle, Illinois, United States 1 point system Full time

    Job OverviewJob Title: Tricentis Tosca Automation ArchitectJob Type: Full-timeLocation: RemoteJob Category: Software Testing and Quality AssuranceJob DescriptionKey Responsibilities:Design and Develop Test Automation Frameworks: Create scalable and efficient test automation frameworks using Tricentis Tosca to ensure seamless integration with the software...

  • Senior Software Quality Assurance Engineer

    2 weeks ago

    Lisle, Illinois, United States Tekfortune Inc Full time

    Job Title: Senior Software Quality Assurance AnalystTekfortune Inc is a leading consulting firm specializing in permanent, contract & project-based staffing services for top organizations across various industries. In today's fast-paced economic landscape, virtual recruiting and remote work are crucial for the future of work. To support our clients' active...

  • Entry Level Technical Support

    4 months ago

    Lisle, United States AGILANT SOLUTIONS INC. Full time

    Job DescriptionJob DescriptionPosition SummaryAgilant Solutions is looking for a Technical Support Analyst to support our retail SMB clientsAs a Technical Support Analyst, you will provide support to retail customers and business users to make Agilant Solutions an industry leader. Your excellent knowledge of troubleshooting and customer service skills will...

  • Senior Software Quality Assurance Engineer

    7 days ago

    Lisle, Illinois, United States Tekfortune Inc Full time

    Job Title: Senior Software Quality Assurance AnalystTekfortune Inc is a leading consulting firm specializing in permanent, contract & project-based staffing services for top organizations in various industries.In today's fast-paced economic landscape, virtual recruiting and remote work are crucial for the future of work. To support the growing demand for...

  • Tricentis/Tosca Qtest Automation Architect

    4 weeks ago

    Lisle, United States 1 point system Full time

    Job DescriptionJob DescriptionJob position - Tricentis/Tosca Qtest ArchitectLocation (Lisle, Illinois)Start date Immediate/UrgentRemote Option: NoProject duration:- Long termJob Description - Tricentis Qtest Test Automation Architect for their Digital Transformation Journey. As a Test Automation Architect, you will primarily be responsible for ownership of...

  • Radiology Imaging Specialist

    6 days ago

    Lisle, Illinois, United States Healthcare Support Permanent Placement Full time

    Job Title: Radiology TechnicianHealthcare Support Permanent Placement is seeking a skilled Radiology Technician to join their team in Lisle, Illinois.Job Description & RequirementsSpecialty: Radiology TechnicianDiscipline: Allied Health ProfessionalShift: 8 hoursEmployment Type: StaffRadiology Technologists play a vital role in the healthcare industry, and...

  • Mainframe Security Software Engineer

    1 month ago

    Lisle, Illinois, United States Broadcom Corporation Full time

    Important Notice:If you are a new user, please create your candidate login account before applying for a position. (Click Sign In > Create Account)If you already have a Candidate Account, please Sign-In before you apply.Position Overview:Broadcom's Mainframe Software Division (MSD) is in search of a skilled and enthusiastic Software Engineer who is...

Software Support Technician Level 1

4 months ago

Lisle, United States Retail Data Systems Full time

**About us**

Retail Data Systems is a small business in Portage, MI. We are challenging, fast-paced, rewarding and our goal is to Create a positive customer support experience and build strong relationships through understanding problems, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude..

Our work environment includes:

- Casual work attire
- On-the-job training
- Safe work environment

**Summary**:
Front-line phone and remote support for our grocery customers.

**Purpose**:
Create a positive customer support experience and build strong relationships through understanding problems, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers professionally.

**Responsibilities**:

- Provide initial troubleshooting and clarification of issue or request
- Create and update incident records for tracking and documenting issues or requests
- Regular communication with customers, providing updates on open issues
- Categorize and prioritize issues and requests using defined standards
- Maintain resolution of 75% of all incoming calls without escalation to Level 2/Level 3 within established time limits
- Follow escalation processes for incidents requiring additional knowledge and expertise.
- Escalate issues not meeting the expected service level agreement for resolution
- Monitors issues escalated to Level 2 to ensure timely resolution and maintain customer communication
- Use, update, and maintain knowledge-base documents and CRM.
- Validate and deliver solutions provided by Level 2/Level 3
- Provide after-hours support as part of the on-call rotation
- Provide feedback and recommendations to other internal teams to improve product delivery and reduce support requests

**Qualifications/Credentials**:

- Interpersonal skills
- Clearly communicate verbally and in writing with co-workers and customers
- Can handle high call volume and high-pressure situations
- Able to prioritize issues and activities effectively
- General IT proficiencies
- Troubleshooting and diagnostic skills
- PC hardware
- Operating Systems: Windows XP, 7, 8, Server 2003, Server 2008, Server 2012
- System and data backup, recovery, imaging
- Networking, routers, wireless access points
- SQL Database basics
- Security practices - passwords, firewalls, antivirus, and anti-malware
- Remote desktop support, FTP

**Experience in one of these industries is beneficial**:

- Grocery
- Hospitality
- Fuel & C-Store

**Our Values**:

- Respect and honesty
- Learning and sharing
- Relaxation and fun
- Responsiveness
- Accountability and ownership

Pay: From $19.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan

Experience level:

- No experience needed

Schedule:

- Monday to Friday
- On call

**Experience**:

- Grocery: 1 year (preferred)
- Software Support: 1 year (preferred)
- Hospitality: 1 year (preferred)

Work Location: In person