Help Desk/Support Technician

2 months ago

Lisle, United States AST Corporation Full time
Job Description

Applications Software Technology (AST) was founded on one simple thought, we put our people and our customers first, and you can never lose. AST is a globally recognized award-winning full-service enterprise Cloud transformation and systems integrator, specializing in Oracle Cloud, Salesforce, Oracle NetSuite, and JD Edwards, serving clients in the Public and Commercial Sectors for 29 years. Clients look to AST for leadership and assistance in systems integration, business process redesign, project management, systems administration, and training. From on-premises applications to modern Cloud technology, AST's services encompass all aspects of Enterprise Resource Planning, Business Intelligence, Enterprise Performance Management, Customer Experience, and Middleware. AST also offers flexible Managed Services, supporting the needs of over 200 Public Sector and Commercial customers around the globe. If you're someone with energy, drive, and creativity, AST might be the place for you.

Currently, we are looking for a Help Desk/Support Technician to join our corporate office in Lisle (Chicago, IL). You will play an integral role within our Information Technology team and will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems, with opportunities to grow and advance professionally.

The successful candidate must reside local to the office. This is a full-time/permanent and hybrid role that requires the flexibility of working a combination of in office and remotely.

What You will do:
  • Respond to IT support requests from employees via ticketing, phone, email, or in-person.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Install, configure, and maintain computer systems and applications.
  • Assist with the setup and maintenance of user accounts and permissions.
  • Provide training and guidance to employees on the use of IT systems and software.
  • Document and track support requests and resolutions in the help desk system.
  • Collaborate with other IT team members to resolve complex issues and implement improvements.
What you bring:
  • Degree in Information Technology, Computer Science, or equivalent 2 years industry experience.
  • Proven experience as an IT Help Desk Technician or in a similar role.
  • Strong knowledge of computer hardware, software, and networking.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Customer-oriented with a focus on providing excellent service.
  • Industry certifications such as CompTIA A+, network+, or equivalent is an advantage.
  • This position is onsite in Lisle IL, with select days for a remote option
  • This position may require occasional evening or weekend work to address urgent issues or perform system maintenance.
  • Technician must be able to lift IT equipment of 30lbs.
What We Bring:

At AST, people are the center of everything we do, and we work to provide you with benefits beyond a paycheck. We strive to develop and recognize our people at all levels and give them the rewards they deserve. We offer full benefits including medical, dental, vision, retirement/401k, disability, life insurance, and unlimited PTO for all our North American employees to balance your work and life. We also offer additional benefits, such as commuter benefits, legal insurance, pet insurance, sabbatical leave, education reimbursement, parental leave, and much more.

Our Culture:

At AST, people are the center of everything we do. In 29 years of business, we know that putting our people first is the key to success. Our passion for people has earned us multiple awards. Here are some of the most recent:
  • 2023 National Cultural Excellence for Remote Work by Energage
  • 2023 National Cultural Excellence for Innovation by Energage
  • 2023 National Cultural Excellence for DE&I Practices by Energage
  • 2023 National Cultural Excellence for Leadership by Energage
  • 2023 Chicago Tribune Top Workplaces by Energage (5th consecutive year)
  • 2022 Top Workplaces in the Nation by Energage
  • 2022 National Cultural Excellence for Leadership by Energage
  • 2022 National Cultural Excellence for Innovation by Energage
  • 2022 Dallas Fort Worth's 2022 Best and Brightest Companies to Work for by National Association for Business Resources (NABR)

We foster a culture of trust, ownership, and innovation at every level of the organization. All doors are open and everyone's ideas matter, giving our people the ability to quickly understand our customers' needs and translate those needs into action. While we celebrate individual wins, we always strive for shared success. We are One AST.

Statement of Non-Discrimination: We value global diversity and are committed to building a diverse and inclusive workplace where we learn from each other. AST is proud to be an equal opportunity employer, making all employment decisions, including recruiting, hiring, training, and promoting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic or classification protected by law. #LI-DNI

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