IT Help Desk Analyst

1 week ago

Huntington Beach, United States Cambro Full time

**ESSENTIAL JOB FUNCTIONS**
- Immediately respond to critical incidents by gathering all relevant stakeholders and managing issue resolution to ensure systems are up and running as quickly as possible and completed with appropriate incident management documentation.
- Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.
- Assist in implementing the company’s information technology cybersecurity policies.
- Develops and maintains an inventory of all peripherals - provides asset management.
- Schedules and performs hardware and peripheral equipment improvements, upgrades, and repairs.
- Configure and install new computer systems and associated software.
- Ensures IT Systems are continuously available to employees and are kept up to date to support our manufacturing production and administrative work functions.
- Maintain working knowledge of the following operating systems: Windows 10/11, Server 2019/2022, and Mac OS
- Complete appropriate incident management documentation.
- Maintains current working knowledge of the following operating systems: Windows workstations, Windows Servers, Mac
- Communicates consistently and clearly in written and verbal form with customers and support resources.
- Effectively analyzes issues, determines root causes, and identifies appropriate solutions.
- Provides high quality customer service, empathizing with client concerns and maintaining a positive service attitude.
- Provides accurate and timely entry of information related to resolution or preventive actions associated with service requests.
- Provides an escalation path to customers for final resolution of complex issues. Works independently to resolve basic network connectivity and issues with workstations.
- Maintains and updates systems documentation as needed.
- Follow all IT Policies and Procedures
- Maintain reliable and consistent attendance, including being punctual and dependable, to meet the needs of the department and the organization.
- Execute each essential duty satisfactorily to perform the job successfully.
- Follows all safety procedures required in the work area, wears PPE as needed, attends all safety meetings, and reports safety issues regarding equipment or unsafe/hazardous conditions.
- Performs effectively as a team member, is able to work well with others, is open to receiving and giving feedback, and treats everyone with respect.
- Takes ownership of own work and behavior, accepts accountability for own actions, encourages solutions, and communicates status of work/projects.
- Follow all department quality standards/criteria. Raise concerns and issues to the immediate manager.
- Able to understand and demonstrate Cambro's company culture and display company core values (Safety, Quality, Respect, and Service).
- Understands the department’s key performance indicators and contributes to achieving these goals both individually and as a team.
- Other duties as needed or required.

**REQUIRED QUALIFICATIONS**

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Good interpersonal, customer service, and troubleshooting skills.
- Ability to communicate technical information, both verbal and written to a wide range of end-users
- Capable of working well in a team environment but must also be able to work well alone.
- Must be willing to learn new technologies.
- Needs to have a security-first focus and mentality

**PREFERRED QUALIFICATIONS**
- 2 or more years of experience in IT and business/industry
- Experience in the most current technologies and products used in the industry.
- Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders and business concepts to the infrastructure workforce.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Ability to communicate effectively, both orally and in writing.
- IT IT-related certifications preferred.

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting, walking, standing, bending at the neck, bending at the waist, squatting, climbing, kneeling, crawling, twisting at the neck and waist, repetitive use of hands, simple grasping, power grasping, fine manipulation, pushing and pulling, reaching above and below the shoulder, c

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