Front Desk Manager

7 days ago

Huntington Beach, United States Always In Motion Full time

Welcome to Always In Motion We are a well-established and rapidly growing team of physical therapists and other movement experts that specialize in active aging. We provide proactive PT and fitness services for people ages 50+, and our brand new 9,000 square-foot fitness and wellness center — coming June 2024 — will serve as an innovative, integrated, and centralized hub where people can improve their health and age well together.

We are seeking a warm, organized, and energetic front desk manager to lead our non-clinical team. As the front desk manager, you will enjoy variety in your days — from being the friendly face and welcoming presence that greets our members and manages reception staff, to overseeing facility operations and assisting with community engagement events. You will play a vital role in ensuring a positive experience for our members and our team by providing exceptional customer service and creating a supportive, inviting, and inclusive atmosphere for our active community. You will be able to flex your creativity, have your voice heard, contribute to the growth and success of all of us, and actually look forward to coming to work every day.

**What you’ll be doing each day**:
Warm Welcome & Reception Management:

- Greet members and visitors with a warm, friendly, and positive attitude, and assist them with check-ins, inquiries, and any other needs.
- Manage facility operations and oversee reception staff.

Customer Service:

- Build strong relationships with our members by understanding their needs and providing personalized support and guidance.
- Handle member concerns and feedback with empathy, professionalism, and a solution-oriented approach.
- Answer questions about membership options, classes, services, and facilities, and other member inquiries as they arise.

Membership Management, Scheduling and Appointments:

- Conduct tours and orientations for potential and new members, respectively, showcasing our equipment, amenities, and services.
- Handle new member sign-ups, renewals, and cancellations, and maintain accurate and up-to-date membership records.
- Coordinate and schedule fitness consultations, classes, and training sessions for our members.
- Manage our facility's booking system to ensure accurate and up-to-date scheduling.

Staff Management:

- Train, supervise, and support our reception staff, creating a collaborative and positive team environment.
- Conduct periodic staff meetings and performance evaluations to ensure our team continues to provide outstanding customer service.

Financial Management:

- Process payments for memberships, services, and merchandise.
- Monitor and track transactions and expenses, maintaining financial integrity and adherence to our budgetary guidelines.

Safety:

- Assist in ensuring a safe environment for members and visitors, including monitoring security cameras, periodically walking common areas, and responding to members in need.

Communication and Coordination:

- Foster open and clear communication with other departments and team members, promoting collaboration and unity across the facility.
- Attend and participate in management meetings, sharing insights and ideas to help us continue to improve our systems and services.
- Coordinate and assist in organizing and hosting social and community events.

**Our ideal front desk manager would have**:

- Minimum of 3 years of front desk or office management experience, preferably in the fitness or wellness industry
- Minimum of a Bachelor’s degree in Business Administration, Management, Communications, Hospitality, Kinesiology, or a related field preferred
- Excellent communication and interpersonal skills, with a genuine desire to connect with and support aging adults
- Strong organizational, multitasking, and problem-solving skills
- Proficient in Google Workspace and experience with booking/scheduling software
- Certification in CPR, AED, and First Aid (we cover the expense for this)
- The physical ability to stand, walk, and move around the facility for extended periods
- An appreciation of the value of movement, exercise, and community for health and wellbeing

**Your compensation package includes**:

- Base salary ($50,000-65,000 per year)
- Paid holidays and PTO (equivalent to 3-4 weeks per year)
- Medical/dental/vision insurance
- Traditional 401(k)
- Free gym membership (access to our facilities and equipment for your personal fitness needs)
- A friendly and supportive work environment where you are valued and appreciated

Pay: $50,000.00 - $65,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Huntington Beach, CA 92647: Relocate before starting work (required)

Work Location: In person

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