Help Desk Specialist

2 weeks ago

Juno Beach, United States Apex Systems Full time

Job Title: Help Desk Specialist (Account Specialist)

Location: Juno Beach Office, Florida - Hybrid

Type: Contract with potential for permanent conversion; $20 - $26 per hour

Company Overview: Our client is a leader in clean energy solutions, providing a comprehensive platform for solar and storage project design, proposal, and financing nationwide. Their mission is to decarbonize the planet through solar, wind, and various other renewable energy sources.

Job Overview: We are looking for a Help Desk Specialist who is passionate about clean energy, knowledgeable in SaaS technologies, and eager to contribute to a top-tier company. The successful candidate will be the primary contact for our customers, ensuring their success through exceptional support and problem-solving while collaborating with a team of Help Desk Specialists. You don't have to know everything to be a good fit, just come in with a positive mindset and an eagerness to learn

Responsibilities:

  • Serve as the main point of contact for customer inquiries, providing outstanding support and managing issues to resolution.
  • Troubleshoot technical issues related to our proprietary software, monitoring systems, and other components.
  • Collaborate with various departments to promptly escalate and resolve complex technical issues.
  • Offer exceptional customer service via phone, email, and chat.
  • Gain expertise in financing and sales/operations workflows to become a key knowledge resource.
  • Educate and train customers, providing solutions and documenting interactions with detailed logs.
  • Act as the customer's voice to enhance our programs and processes.
  • Maintain quality standards and achieve service level goals in collaboration with the team.
  • Proactively identify and escalate potential issues to management.
  • Recommend improvements to support tools and implement scalable solutions for our expanding customer base.
  • Foster a positive work environment through teamwork and stakeholder collaboration.

Preferred Qualifications:

  • Experience in helpdesk or software support
  • Proficiency in using SaaS software.
  • Proactive, solution-oriented mindset.
  • Keen interest in renewable energy or willingness to learn about the industry.
  • BA/BS degree or equivalent practical experience.

Additional Details:

  • A valid driver's license with a clean driving record for the past five years is required.

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