Supervisory Information Technology Specialist

4 weeks ago

Washington, United States US Pretrial Services Agency Full time

**Duties**:
As a Supervisory Information Technology Specialist (Infrastructure), you will:
1. Direct and lead comprehensive data analysis to identify potential risk areas in avoiding operational failure. Resolve hardware problems that may require replacing server and network devices. Determine the nature of problems, applies corrective actions. Evaluate new hardware or software and recommends solutions for agency requirements. Make recommendations for short and long-term enterprise systems improvements.
2. Provide leadership and direction to the IT infrastructure team, including hiring, training, workplans, performance management, and career development. Manage, coach and mentors' staff, developing relationships and putting into place systems and processes that allow staff at all levels to contribute fully to the mission. Foster a collaborative and high-performing work culture that encourages innovation, accountability, and continuous improvement. Establish an atmosphere of inclusiveness and ensures adherence to equal employment opportunity law and regulation and merit principles in the management of the work force. Analyze resource requirements, identify staff and position requirements and recommend position, personnel, or organizational structure changes. Set clear goals and objectives for team members and monitor progress towards achieving agency and departmental objectives.
3. Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including network systems, servers, storage, and data centers. Ensure the reliability, scalability, and security of infrastructure components to support business operations and growth. Develop and implement IT policies, procedures, and best practices to optimize infrastructure performance and mitigate risks.
5. Lead IT infrastructure projects from inception to completion, including planning, resource allocation, and monitoring project milestones and deliverables. Collaborate with cross-functional teams to define project requirements, assess risks, and develop project plans that align with business objectives. Ensure projects are delivered on time, within budget, and in accordance with quality standards.
8. Oversee contingency plans and disaster recovery and back-up procedures for the implementation of network systems. Ensure periodic risk assessment to identify and minimize real and potential risk to continuity of operations. Based on results of risk assessment analysis, develops alternative strategies to neutralize exposure to operations disruption.

**Requirements**:
**Conditions of Employment**:
Conditions of Employment

1. Must be a U.S. Citizen
2. Males born after 12-31-59 must be registered for Selective Service
3. Suitable for Federal employment, determined by a background investigation
4. May be required to successfully complete a probationary period, if not already completed
6. All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice
7. Selected applicants will be required to complete an online onboarding process.

Telework: PSA supports the use of telework to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework based on supervisory approval and in accordance with the Agency's telework policy.

Virtual Position: This position is NOT eligible for remote work.

**Qualifications**:

- To qualify for this position, you must possess IT related experience in each of the required competencies** And **meet the specialized experience requirement listed below.
- **Competencies**:You must have IT related experience demonstrating each of the four competencies listed below. Experience may be paid or unpaid experience and/or completing of specific, intensive training (for example, IT certification), as appropriate.
- **Attention to Detail** - Is thorough when performing work and conscientious about attending to detail.
- **Customer Service** - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- **Oral Communication** - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- **Problem Solving** - Identifies problems; determines accuracy and releva

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