Supervisory Information Technology Specialist

3 weeks ago

Washington, United States US Office of the Chief Information Officer Full time

**Duties**:

As a Supervisory Infromation Technology Specialist, GS-2210-15, you will be responsible for:

- Supervises Information Technology (IT) personnel and provides oversight to IT contractors. Manages new projects and daily operations and maintenance for the Department's IT environment.
- Manages and oversees contractor Service Level Agreements (SLAs) to validate incentive and disincentive values. Analyzes IT trends and serves on the SLA Review Board to address performance gaps.
- Manages projects and processes to administer, test and approve assistive technology for staff and contractors with disabilities. Ensures that the department's infrastructure and architecture solutions comply with Federal and Department requirements.
- Oversees data centers and asset inventories as well as the installation, refresh and relocation of IT equipment. Validates asset and configuration data to ensure it is accurate, complete and current.
- Manages computers and mobile devices across multiple use-case mobility scenarios (e.g. onsite, remote access, hoteling workspaces, conference rooms, etc.)
- Manages the Department's Print Management services.
- Oversees the Department's storage consumption, analyzes trends, justifies significant increases and implements controls to streamline storage costs.
- Manages IT infrastructure, services and solutions throughout all phases of the Department's Chief Information Officer (CIO) Lifecycle Management (LCM) framework to promote high customer satisfaction and IT performance while streamlining costs and ensuring compliance with security requirements.
- Demonstrates IT system design and development expertise in implementing best-practices for architecture and engineering services.
- Serves as senior expert and consultant to top agency management officials to advise on integrating IT programs with other programs of equivalent scope and complexity.

**Requirements**:
**Conditions of Employment**:

- Relocation will not be paid.
- Males 18 and over must be registered with the Selective Service.
- Must be a U.S. Citizen.
- Background Investigation is required.

**You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.**

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience.

Conditions of Employment

**TELEWORK ELIGIBILITY**:

- You may be eligible for occasional telework in which you are required to report to the office on a regular basis. Participation must be requested and approved by the supervisor and there must be a signed telework agreement. The number of telework days approved is determined by the agency policy, emergency situations, the approval of your immediate supervisor. You must have access to high speed internet and cell phone service meeting current Agency policy from the approved work location.

**Qualifications**:
Minimum Qualification Requirements
You may meet the minimum qualifications for the GS-15, if you possess the specialize experience.

Specialized Experience for the GS-15
One year of experience in either federal or non-federal service that is equivalent to at least a GS-14 performing two (2) out of three (3) of the following duties or work assignments:
1. Experience directing and managing government and contractor personnel conducting IT services.
2. Experience serving as senior advisor to top agency management officials on IT programs.
3. Experience overseeing IT support operations in geographically dispersed offices and workforce settings.

Basic Experience Requirements

You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, cont

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