Supervisory Information Technology Specialist

3 weeks ago

Washington, Washington, D.C., United States Office Of The Chief Information Officer Full time

APPLICATION LIMIT:

This vacancy announcement is limited to the first 150 applications received and will close at 11:59PM Eastern Time on the day that we receive the 150th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first.

We encourage you to read this entire vacancy announcement prior to submitting your application.

As a Supervisory Infromation Technology Specialist, GS , you will be responsible for:

  • Supervises Information Technology (IT) personnel and provides oversight to IT contractors. Manages new projects and daily operations and maintenance for the Department's IT environment.
  • Manages and oversees contractor Service Level Agreements (SLAs) to validate incentive and disincentive values. Analyzes IT trends and serves on the SLA Review Board to address performance gaps.
  • Manages projects and processes to administer, test and approve assistive technology for staff and contractors with disabilities.
  • Ensures that the department's infrastructure and architecture solutions comply with Federal and Department requirements.
  • Oversees data centers and asset inventories as well as the installation, refresh and relocation of IT equipment. Validates asset and configuration data to ensure it is accurate, complete and current.
  • Manages computers and mobile devices across multiple use-case mobility scenarios (e.g. onsite, remote access, hoteling workspaces, conference rooms, etc.)
  • Manages development, test, training and production environments along with associated support to application teams and end users.
  • Manages the Department's Print Management services.
  • Oversees the Department's storage consumption, analyzes trends, justifies significant increases and implements controls to streamline storage costs.
  • Manages IT infrastructure, services and solutions throughout all phases of the Department's Chief Information Officer (CIO) Lifecycle Management (LCM) framework to promote high customer satisfaction and IT performance while streamlining costs and ensuring compliance with security requirements.
  • Demonstrates IT system design and development expertise in implementing best-practices for architecture and engineering services.
  • Manages the Department's primary Help Desk, which acts as an interface to thousands of customers who use various enterprise and custom business applications on a 24/7/365 basis.
  • Oversees the Microsoft Exchange Online cloud email environment.
  • Advises other IT experts throughout the agency or in other agencies on a variety of situations and issues that involve applying or adapting new theories, concepts, principles, standards, methods, or practices, that are developed by the employee or result from the employee's leadership.
  • Serves as senior expert and consultant to top agency management officials to advise on integrating IT programs with other programs of equivalent scope and complexity.

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