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Client Relations Manager
4 months ago
**Department and Team Leader - Client Relations Manager**
**Job description**
This role has a balance of remote and in the office work structure. The leader in this role must be able to commute to local office for team collaboration, onsite functions, staff development, and leadership meetings.
**Do you want to oversee your own team?** Do you want to work in a stable, recession-proof industry? Do you want to have a significant impact at work, make a difference, and grow professionally? Are you an experienced team leader with a proven record of accomplishment in a customer service environment? Have you led a team with ten employees or more, for at least 6 years, and managed a demanding service product with deadlines and legal requirements? Are you willing to attend evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.?
We are looking for someone with a talent for team development and motivation. We would like you to be competitive and quality oriented. Deadlines and accuracy matter to you a great deal. Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are not just words - rather, it is what describes you These traits, together with a positive attitude, will determine your level of success in this role.
Our Client Relations Manager is an operational team leader over a staff of HOA Community Managers. Community Managers who handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration.
**Experience in our industry is NOT required**. We have a fantastic training program and learning system to assist you in becoming the expert. All we ask for is a leader with a servant attitude who enjoys developing and supporting others. **We would like to see at least 6 years of solid leadership and management experience, along with a bachelor's degree.**
In this role, you will grow professionally in the areas of team leadership and development, presentation skills, negotiation, HR requirements, fiscal management, conflict resolution, planning, and legal requirements. The career growth track from this role is into director and senior leadership roles.
**Essential Duties and Responsibilities**
- Become the technical expert and specialist on Texas Property Code
- Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.
- Provides staff with ongoing development, training, and coaching.
- Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners.
- Work closely with the Division President and Business Development Manager on the development of the staff, customer portfolio, and direction of the division.
- Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness.
- Frequent customer evening board meetings and site drives to learn the properties we serve.
- Be an always-positive opinion-maker in the leadership team and believe in the good in people.
- This is a full-time position, more than 40 hours per week with some evening meetings to attend. Office hours are Monday through Friday, 8 a.m. to 5 p.m. This is a salaried position, exempt from overtime.
Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.
**What does it look like to be an employee at Spectrum Association Management?**
- 99% of employees believe in the company leadership and future success of the organization.
- 96% of employees are proud to work here and love their coworkers
- 93% of employees have felt well supported by management through COVID-19.
**SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS**
**We offer a comprehensive package that is more than just a paycheck**
- Recognized as Best Places to Work 17 years in a row
- Fastest Growing Company - Fast Track 50 in 2020.
- San Antonio-based homeowners’ association management company.
- Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
- Work / Life balance.
- 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
- Forty paid hours per year for community service activities.
- 11 annual paid holidays.
- Internal Learning and Development Management System.
- Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
- Free medical clinic in-house (in San Antonio office - virtual appointments for other offices).
- Phone and mileage allowance
- Well-structured career track plan with a 6-month review.
- Reports to the Division Pres
