Customer Service Specialist

1 month ago


Chicago, United States CVR Associates Full time

In a "Call Center" environment, the incumbent assists customers by answering a high volume of calls from participants, owners, and property managers involved in the Housing Choice Voucher Program. Provides detailed information and program guidance on any and every aspect of the program about which the participants, owners, and property managers may have an issue, concern, or interest.

Essential Duties:

- Explains in great detail the process, status, and results of annual and interim recertifications, transfers, inspections, abatements, and other aspects of CVR’s broad array of other activities associated with Voucher Services, Special Programs, Intake, and Inspections.
- Will notify the teams of the necessity to schedule recertification appointments.
- Gives explicit and detailed information to voucher holders as to the information that is needed for the recertification process (provides guidance to voucher holders through the recertification process); advises applicants of their status in Intake; entertains calls regarding landlord/tenant issues, and takes the necessary steps for resolution, etc.
- Gives explicit information regarding the rent calculation process, and informs the inquiring clients as to how their specific rent calculation was determined.
- Responding to calls from owners or property managers, the incumbent may be required to explain the “rent reasonableness” process related to rent adjustment(s).
- Explains in detail the reason for the termination of the HAP contract, and the procedural steps necessary for reinstatement in the program.
- Enters data and “case notes” into the company's internal systems
- Directs non-program-related questions to the appropriate department and/or party.

*_All additional duties as assigned by Supervisor_

Qualifications:

- High school diploma or GED required. One to two years of college, business, technical school, or equivalent experience preferred.
- A minimum of one (1) year of customer service or related experience is required.
- Previous experience in an inbound call center/customer service department that dealt with a high volume of calls from a very demanding client population.

Pay: $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift

Work setting:

- In-person

People with a criminal record are encouraged to apply

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Section 8: 2 years (preferred)

Ability to Relocate:

- Chicago, IL 60609: Relocate before starting work (required)

Work Location: In person



  • Chicago, United States Volta Full time

    **Customer Service Specialist** at Volta Charging Chicago We are seeking a **Customer Service Specialist** to join our **Service Operations** Team. Service Operations mission is to maintain the most beautiful stations with the highest uptime in the EV charging industry, and to support our electric vehicle drivers. At Volta were on a mission to accelerate the...


  • Chicago, United States CVR Associates Full time

    Job Description Job Description CVR Associates is a dynamic consulting firm managing the Housing Choice Voucher program for the Chicago Housing Authority. CVR Associates is currently seeking Customer Service Specialists who will be responsible for assisting customers by answering a high volume of calls from participants, owners, property managers and...


  • Chicago, United States CVR Associates, INC Full time

    Job DescriptionJob DescriptionCVR Associates is a dynamic consulting firm managing the Housing Choice Voucher program for the Chicago Housing Authority. CVR Associates is currently seeking Customer Service Specialists who will be responsible for assisting customers by answering a high volume of calls from participants, owners, property managers and...


  • North Chicago, United States AbbVie, Inc Full time

    Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services...

  • Customer Service 3

    1 day ago


    Chicago, United States Pilot Freight Service Full time

    ** Customer Service 3** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO03902 Showing 1 location **Job Details** **Description** Pilot Freight Services seeks a **full-time Customer Service / Operations Agent** to work in our **Chicago** **office in Northlake, IL**. This position will be responsible for frequent and accurate...


  • North Chicago, United States AbbVie Full time

    Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services...


  • West Chicago, Illinois, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...


  • Chicago, United States Tock Full time

    Customer Support Specialist Chicago, IL ****Description**** The Customer Support Specialist is a member of the Hospitality Team and is responsible for managing the Tock customer experience after implementation. This position provides customer-specific guidance and training for Tock customers on how to successfully use the platform for their business. The...


  • North Chicago, United States AbbVie Full time

    Job DescriptionJob DescriptionCompany DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and...


  • Chicago, United States Mixam Full time

    FLSA Status: Non-ExemptAnnual Salary: $40,000 to $65,000 USDWork Location: Hybrid, Chicago, ILWho We AreMixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and professional customer service. Our...


  • Chicago, United States Mixam Full time

    FLSA Status: Non-ExemptAnnual Salary: $40,000 to $65,000 USDWork Location: Hybrid, Chicago, ILWho We AreMixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and professional customer service. Our...


  • Chicago, United States The Ferrara Candy Company Full time

    Analyze incoming orders and investigate and resolve customer issues. Formulate optimal cost-efficient case-fill and delivery options to meet customers requirements. Advise Sales and Brokers of options to maximize service levels with order updates re Support, Specialist, Customer, Supply Chain, Manufacturing, Retail


  • Chicago, United States RIM logistics Full time

    The position of Specialist, Customs Brokerage is responsible for the customer service, communication, and visibility of import shipments for each respective importer. This position is required to file timely entries for the Customs release of freight; while ensuring that clearances are handled in Compliance with US Customs regulations and other agencies and...


  • Chicago, United States Northwestern Medicine Full time

    The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and Customer Service, Patient Access, Specialist, Patient, Operations Coordinator, Healthcare


  • Chicago, United States Sonoma Construction Full time

    Job OverviewWe are looking for a Customer Support Specialist for our team. You should be excellent in verbal and written communication skills for this role. You will be expected to have a thorough knowledge about the products and services offered by the company. You are going to be in direct contact with the customers so you should have complete knowledge of...


  • Chicago, United States Sonoma Construction Full time

    Job Overview We are looking for a Customer Support Specialist for our team. You should be excellent in verbal and written communication skills for this role. You will be expected to have a thorough knowledge about the products and services offered by the company. You are going to be in direct contact with the customers so you should have complete knowledge...


  • Chicago, United States Mfg custom commercial seating Full time

    Customer Project Coordinator $58,000 (tri-taylor area)medical, dental, life, 401k, ltd, std, profit sharing, vacation days, sick days, holidaysWe are growing and need to hire an optimistic go-getter. We will give you carte blanche to grow this position around yourself... basic responsibilities will involve assisting with customer service and all things data...


  • Chicago, United States Mfg custom commercial seating Full time

    Customer Project Coordinator $58,000 (tri-taylor area)medical, dental, life, 401k, ltd, std, profit sharing, vacation days, sick days, holidaysWe are growing and need to hire an optimistic go-getter. We will give you carte blanche to grow this position around yourself... basic responsibilities will involve assisting with customer service and all things data...


  • Chicago, United States TEKsystems Full time

    Customer Service Specialist Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the...


  • Chicago, United States TEKsystems Full time

    *Customer Service Specialist* Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the...