Front Desk/patient Account Rep
7 days ago
Specialized Therapy Associates, LLC (STA) is private for-profit mental health practice that is cutting edge and providing integrative mind body care through its partner organizations. We are fast growing and have several locations throughout Northern NJ. We are seeking a medical office patient account representative to fill the seat at the Hackensack office.
The right applicant will enjoy working with and helping our clients through the process to obtain the help and support they require. The company culture is supportive and you will be welcomed as part of a team. The hours are flexible depending on when front desk assistance is needed.
HOURS: 9-5 or 12-8 depending on office needs and/or Saturdays 9-2pm. Overtime applies when needed beyond 40 hours. You have paid national holidays, two weeks vacation and sick or personal time of 40 hours. There is a cafeteria selection of benefits that include, but are not limited to: life insurance, disability, vision, dental, 401K plan etc..
We are seeking a full-time Patient Account Representative (PAR) who will primarily be located in our Hackensack office. You will be seated at the front desk assisting our patients who visit regularly on a weekly basis. You will know their accounts and demonstrate excellent customer service by attending to their billing, therapy experience and overall satisfaction with our services. You must have great customer service acumen.
Our clients seek services after school and after work and therefore evenings and Saturdays are our busiest times. We require that the Patient Account Representative work an afternoon to evening shift on most days and every other Saturday. If these hours do not work for you, then don't apply. Evening shifts usually go until 8PM. Saturdays usually are until 2pm but sometimes can go into 3PM.
The job is diversified and will keep you interested You will be part of a team of PARs. Patient Account Representatives are responsible for the following objectives:
- Registering and welcoming and orienting new clients into the practice.
- Keeping their accounts current.
- Interacting with insurance companies on unpaid claims.
- Providing excellent customer service to the clients.
- Supporting the clinical staff in their work.
- Preparing reports for upper management.
- Occasionally conducting telephone intakes to match clients to the right provider.
The prior experience required: Medical office and medical billing or office work requiring updating and collecting on past due accounts; customer service orientation, phone calls, experience with MS Office especially, word and Excel.
The position requires building relationships with our weekly clients. You will get to know them over time. You are required to have customer service orientation and assist the new clients with registration and orientation to the practice. Our practice is unique and cutting edge with provided specialized services. You will also promote our special program services to our clients. In addition, you will assist with keeping their accounts current. The job duties includes scanning new documents, entering charges and payments. You will be required to contact insurance companies to verify insurance benefits. You will also assist with obtaining payments from clients and from insurance companies. You will be required to cover other offices in Paramus or Hackensack if staffing is so required of you. A car is a requirement of the position. The job is diverse in its work requirements and has opportunity to move up into the billing department.
STA is an exciting place to work. In addition, there is room for advancement into leadership and supervisory roles over time with proven performance.
If you want a competitive salary, with benefits and vacation time, and growth opportunities into lead biller and supervisor as well as office management with above average performance then this is the place for you.
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Commuter assistance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid orientation
- Paid time off
- Vision insurance
- Wellness program
Healthcare setting:
- Outpatient
Medical specialties:
- Psychiatry
Schedule:
- Monday to Friday
- Night shift
Ability to Relocate:
- Hackensack, NJ 07601: Relocate before starting work (required)
Work Location: In person
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