Service Desk Technician
7 months ago
Location: Hackensack, NJ (onsite)
Job Description: We are in search of a proficient and motivated Service Desk Technician to join our team. The ideal candidate will have substantial experience in IT support and a strong dedication to delivering outstanding customer service. As a Service Desk Technician, you will be instrumental in diagnosing and resolving technical issues, ensuring that our clients receive the highest quality of support and satisfaction.
Key Responsibilities:
- Provide Level 2 technical support to clients through phone, email, and remote assistance.
- Diagnose and resolve complex hardware and software issues on desktops, laptops, servers, and network devices.
- Conduct routine maintenance, updates, and patches on client systems.
- Assist with the onboarding and offboarding process for client employees, including setting up new accounts and configuring hardware.
- Oversee and maintain client IT infrastructure, including network switches, routers, firewalls, and wireless access points.
- Manage and support Office 365 and other cloud-based services.
- Maintain accurate and detailed documentation of support requests, resolutions, and client environments in the ticketing system.
- Work closely with Level 1 support and escalate issues to Level 3 or specialized teams as needed.
- Engage in ongoing training and development to stay updated with industry trends and technologies.
- Provide outstanding customer service and cultivate strong relationships with clients.
- Demonstrated experience as a Level 2 Service Desk Technician or similar role in an MSP or IT support setting.
- Strong proficiency with Windows and macOS operating systems.
- Expertise in troubleshooting hardware, software, and network issues.
- Experience with Active Directory, DNS, DHCP, and Group Policy management.
- Familiarity with cloud services such as Office 365, Azure, and AWS.
- Understanding of networking principles and experience with network devices (e.g., switches, routers, firewalls).
- Excellent communication and interpersonal skills.
- Capability to manage multiple tasks and priorities in a dynamic environment.
- Strong analytical and problem-solving skills.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or equivalent are advantageous.
Join our team and help us deliver exceptional IT support to our clients. If you are a motivated and skilled IT professional looking for a challenging and rewarding opportunity, we want to hear from you
-
Commercial Refrigeration Technician
1 week ago
Hackensack, Minnesota, United States Service & Maintenance Corp Full timeWe are looking for an experienced Commercial Refrigeration Technician to join our team at Service & Maintenance Corp. About the Job:This technician will be responsible for the installation, inspection, diagnosis, and correction of problems in HVACR systems, as well as maintaining, repairing, and troubleshooting HVAC/R equipment. The ideal candidate will...
-
Environmental Services Technician
1 month ago
Hackensack, United States Surgery Partners Full timeJOB TITLE: Environmental Services Technician GENERAL SUMMARY OF DUTIES: The Environmental Services Technician cleans and disinfects patient and non-patient care areas and removes refuse materials, along with the replacement of expandable supplies. ESSENTIAL FUNCTIONS: Cleans and disinfectants patient and non-patient care areas Removes refuse materials,...
-
Commercial Refrigeration Technician Lead
1 week ago
Hackensack, Minnesota, United States Service & Maintenance Corp Full timeAbout the RoleWe are seeking a skilled Commercial Refrigeration Technician Lead to join our team at Service & Maintenance Corp.In this role, you will be responsible for maintaining, repairing, and troubleshooting commercial HVAC/R systems, including packaged units, split systems, and walk-in boxes.The ideal candidate will have a minimum of 5 years'...
-
HVAC Service Technician
6 days ago
Hackensack, New Jersey, United States Broad U.S.A., Inc. Full timeJob OverviewWe are seeking a skilled HVAC Service Technician to join our team at Broad U.S.A., Inc. in Hackensack, New Jersey.ResponsibilitiesPerform routine maintenance, diagnose issues, and repair heating, ventilation, and air conditioning systems for commercial clients throughout the New York Tri-State area.Provide technical support for new chiller...
-
Heavy Duty Truck Service Technician
5 days ago
Hackensack, Minnesota, United States Worldwide Equipment Enterprises Inc Full timeJob DescriptionWorldwide Equipment Enterprises Inc. is seeking a highly skilled Heavy Duty Truck Service Technician to join our team. As a Senior Automotive Repair Specialist, you will be responsible for performing repairs on medium and heavy-duty trucks of any make or model. Your knowledge of all systems associated with these heavy and medium-duty trucks...
-
Field Operations Manager
1 week ago
Hackensack, New Jersey, United States Academy Service Group Full timeKey ResponsibilitiesDispatch technicians to various locations, utilizing optimal routes for timely service delivery.Coordinate with vendors and manage customer inquiries, providing updates and resolving issues promptly.Maintain accurate records of dispatch operations and prepare reports for management.Estimated salary: $60,000 - $80,000 per...
-
Member Services Representative
7 months ago
Hackensack, United States Planet Fitness Full timeDescription The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities •Greet members, prospective members and guests, providing exceptional customer service. •Handle all...
-
Dispatch Coordinator
1 week ago
Hackensack, New Jersey, United States Academy Service Group Full timeJob Title: Service Delivery DirectorA Service Delivery Director is required to oversee the dispatch of technicians and coordinate with vendors and customers nationwide. This role involves managing complex logistical operations, ensuring timely and efficient service delivery.
-
Air Duct Maintenance Technician
5 days ago
Hackensack, Minnesota, United States J R Air Duct Cleaning Full timeAbout UsWe pride ourselves on being a small business that puts customer satisfaction at the forefront of everything we do. With years of experience in the industry, our team has developed a passion for delivering high-quality air duct and dryer vent cleaning services.Job DescriptionThis role offers the opportunity to work as part of a close-knit team, where...
-
Electrophysiology Technician Specialist
3 weeks ago
Hackensack, New Jersey, United States Fusion Medical Staffing-Cath Lab Full timeAbout the OpportunityWe are seeking an experienced Electrophysiology Technician to join our team at Fusion Medical Staffing-Cath Lab in Hackensack, New Jersey.This is a 36-week travel assignment with competitive pay and benefits.As an Electrophysiology Technician, you will be responsible for providing high-quality patient care and technical support in a...
-
Automotive Technician Apprentice
6 days ago
Hackensack, Minnesota, United States Worldwide Equipment Enterprises Inc Full timeJob OverviewThe Automotive Technician Apprentice will work closely with senior technicians to perform service repairs within a professionally supervised environment. This role is ideal for individuals who have a basic knowledge of automotive mechanical systems and are looking to develop their skills in medium and heavy-duty truck repair.Key...
-
Pharmacy Technician
3 weeks ago
Hackensack, United States Optum Full time$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you‘re part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who...
-
Pharmacy Technician
3 weeks ago
HACKENSACK, United States Optum Full time$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you‘re part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who...
-
Truck Repair and Maintenance Technician
1 week ago
Hackensack, Minnesota, United States Worldwide Equipment Enterprises Inc Full timeJob DescriptionWorldwide Equipment Enterprises Inc is seeking a highly skilled Student Technician Apprentice to join our team. The successful candidate will be responsible for performing service repairs and working closely with senior technicians to achieve high-quality results.Key Responsibilities:Complete essential training as outlined by the...
-
Residential Renovation Technician
5 days ago
Hackensack, New Jersey, United States Five Star Painting Full timeAre you passionate about delivering top-notch painting services? Do you possess excellent communication skills and a keen eye for detail? If so, we encourage you to apply for the Residential Renovation Technician position at Five Star Painting.About the Role:This is a unique opportunity to join a dynamic team of professionals who share your enthusiasm for...
-
Healthcare Technician Specialist
2 weeks ago
Hackensack, New Jersey, United States State of North Carolina Full timeOverview:The State of North Carolina is seeking a dedicated Classroom Based Health Care Technician I to join our team at the J. Iverson Riddle Developmental Center in Morganton, NC. As a member of our residential care team, you will play a critical role in ensuring the safety and quality of life for individuals with intellectual disabilities.About Us:We are...
-
Commercial HVAC Repair Technician
2 weeks ago
Hackensack, New Jersey, United States Broad U.S.A., Inc. Full timeBroad U.S.A., Inc. is seeking a skilled Commercial HVAC Repair Technician to join our team in the New York Tri-State area. As a Commercial HVAC Repair Technician, you will be responsible for troubleshooting and repairing issues with HVAC equipment and systems for commercial buildings and facilities.About the Role:The ideal candidate will have a strong...
-
Student Technician Apprentice Program
1 week ago
Hackensack, Minnesota, United States Worldwide Equipment Enterprises Inc Full timeAbout the RoleThis position offers the opportunity to work in a fast-paced environment and contribute to the success of our team at Worldwide Equipment Enterprises Inc.As a Student Technician Apprentice, you will be responsible for performing service repairs and working closely with senior technicians to achieve high-quality results.Essential Duties:Complete...
-
National Operations Manager
1 week ago
Hackensack, New Jersey, United States Academy Service Group Full timeJob OverviewThe National Operations Manager will be responsible for coordinating the dispatch of technicians across various locations. They will ensure that all customer inquiries are addressed promptly and efficiently, while also maintaining accurate records of dispatch operations.
-
HVAC Oil Burner Technician
1 week ago
Hackensack, New Jersey, United States Airlogix Full timeAirlogix is a commercial HVAC and refrigeration contractor serving the New Jersey / New York area, and we are looking for a highly skilled Commercial HVAC Boiler Technician to join our team. This role offers a competitive salary of around $90,000 - $120,000 per year.The ideal candidate will have minimum 5-7 years of experience servicing and maintaining...