Event Technical Specialist, Audio Visual

3 weeks ago


Oxon HillGlassmanor, United States Encore Global Full time

Position Overview

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Key Job Responsibilities

Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.

Customer Service
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/client relationship.

Training/Staff Development
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
- Stays current with technology and industry trends.

Event Supervision
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.

Equipment Maintenance
- Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.

Job Qualifications
- Bachelor’s Degree is preferred
- 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
- 3-4 years of customer service or hospitality experience is preferred.
- Technical 1-Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher.
- New Encore team members must validate/complete all Training requirements within 60 days of hire date.
- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Strong customer, client and coworker interface experience and abilities.
- A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.

Competencies

Deliver World Class Service
- Hospitality
- Ownership

Do The Right Thing
- Demonstrates Self-Awareness

Drive Results
- Ensures Accountability

See The Big Picture
- Decision Quality
- Manages Complexity

Value People
- Collaborates

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Occasionally:

- Peripheral Vision
- Carrying 51-100 lbs.
- Pushing/Pulling Over 100 lbs.

Frequently:

- Color Vision
- Depth Perception
- Lifting 16-50 lbs.
- Carrying 16-50 lbs.
- Pushing/Pulling 16-50 lbs. & 51-100 lbs.

Continuously:

- Close Vision
- Distance Vision
- Hearing
- Lifting 0-15 lbs.
- Carrying 0-15 lbs.
- Pushing/Pulling 0-15 lbs.

In terms of time allocation per day:

- 0-1 hours/day: Climbin



  • Oxon Hill, United States Encore Full time

    Position Overview The Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. This position reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology. Key Job Responsibilities Equipment...


  • Oxon Hill, Maryland, United States Encore Full time

    Position Overview The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for...


  • Oxon Hill-Glassmanor, United States Encore Global Full time

    Position Overview The Project Manager is responsible for managing project scope for a large-scale event, with possible support from Associate Project Managers. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimizing delays. This position is responsible for the...


  • Sugar Hill, United States Peachstate Audio & Lighting Full time

    Job DescriptionJob DescriptionPeachstate Audio is an independently owned, value-added distributor that has been a part of the Professional Audio & Visual & Lighting Community for almost 50 years. We pride ourselves on our customer service, sales and product expertise, and ability to curate a wide array of solutions for our customers. We view ourselves as an...


  • Sugar Hill, Georgia, United States Peachstate Audio & Lighting Full time

    Job DescriptionJob DescriptionPeachstate Audio is an independently owned, value-added distributor that has been a part of the Professional Audio & Visual & Lighting Community for almost 50 years. We pride ourselves on our customer service, sales and product expertise, and ability to curate a wide array of solutions for our customers. We view ourselves as an...


  • Crest Hill, United States HireSparks AV Recruiting Full time

    Residential Audio Visual Installer – Crest Hill, ILCompany Overview:We are currently hiring for a leading provider of high-end audiovisual solutions for luxury residential properties. This company's expertise lies in designing and installing cutting-edge systems that enhance the lifestyle and functionality of our clients' spaces.Job Description:We are...


  • Crest Hill, United States HireSparks AV Recruiting Full time

    Residential Audio Visual Installer – Crest Hill, ILCompany Overview:We are currently hiring for a leading provider of high-end audiovisual solutions for luxury residential properties. This company's expertise lies in designing and installing cutting-edge systems that enhance the lifestyle and functionality of our clients' spaces.Job Description:We are...


  • Oxon Hill, United States MGM Resorts International Full time

    **The SHOW comes alive at MGM Resorts International!** Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping...

  • Production Supervisor

    3 weeks ago


    Oxon Hill, United States MGM Resorts International Full time

    **The SHOW comes alive at MGM Resorts International!** Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping...

  • Event Staff

    3 weeks ago


    Oxon Hill, United States Business Butler Virtual Assistants Full time

    Responsibilities: - Assists the client with venue needs, to include desired space, equipment, and technical needs, contract verification - Manage the timeline, program, and task list for event - Promptly open venue and coordinate event needs with for other staff members and client - Work with client to revise room layouts of tables and chairs if needed -...

  • Events Manager

    1 month ago


    Chapel Hill, United States Apap365 Full time

    Vacancy ID: P019072 Position Summary/Description: The Event Manager coordinates and administers complex performing arts technical services and facilities management, as well as the teaching and supervising of students learning the trade. This position is one of two Event Managers that report to the Associate Director of Event Services. Together, they oversee...


  • Cherry Hill, United States Edmund Optics Full time

    **Overview**: - This individual is responsible for planning and facilitating studio and field-based video production work, including filming, editing, sound mixing, color correcting, output and distribution of Edmund Optics’ videos. This person works with other Marketing team members on the development, implementation, maintenance, and analysis of video...


  • Cherry Hill, United States Edmund Optics, Inc. Full time

    This individual is responsible for planning and facilitating studio and field-based video production work, including filming, editing, sound mixing, color correcting, output and distribution of Edmund Optics’ videos. This person works with other Marketing team members on the development, implementation, maintenance, and analysis of video content. Must be...

  • Auditorium Technician

    2 weeks ago


    Oxon Hill, United States Prince George's County Public Schools Full time

    **Description**: **Job Title** Auditorium Technician **Location** Oxon Hill, MD, US **Organization Name** Oxon Hill High School **Department Description** **_ : _** Serves as technical advisor for events and activities staged in the auditorium. Works extensively with the instructional staff, students and community groups in the planning, staging and...


  • Oxon Hill, United States REI (Recreational Equipment Inc.) Full time

    Overview: As an Activity Center Specialist, you will contribute to REIs success by processing rental and purchase transactions and completing other unique customer service functions. This position requires weekend availability. Responsibilities and Qualifications: How you will be successful: Supports customers by responding to rental, general inquiries,...


  • Oxon Hill, Maryland, United States Prince George's County Public Schools Full time

    Description:Job TitleAuditorium TechnicianLocationOxon Hill, MD, USOrganization NameOxon Hill High SchoolDepartment Description**_: _**Serves as technical advisor for events and activities staged in the auditorium. Works extensively with the instructional staff, students and community groups in the planning, staging and execution of auditorium-theater...


  • Oxon Hill, United States Dynamic Service Solutions Full time

    Job DescriptionJob DescriptionThis job is on-siteDynamic Service Solutions, LLC, a trusted partner in the government and private sectors in the U.S. and abroad, provides exceptional engineering and staffing services to support critical operations and successfully blends the unique requirements of each client with rapid-response customer service, quality...


  • Oxon Hill, United States Dynamic Service Solutions Full time

    Job DescriptionJob DescriptionReservist Contract This job is on-siteDynamic Service Solutions, LLC, a trusted partner in the government and private sectors in the U.S. and abroad, provides exceptional engineering and staffing services to support critical operations and successfully blends the unique requirements of each client with rapid-response customer...

  • Team Leader, Visual

    1 month ago


    Cherry Hill, New Jersey, United States Crate & Barrel Full time

    We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings...

  • Team Leader, Visual

    4 weeks ago


    Cherry Hill, New Jersey, United States Crate & Barrel Full time

    We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings...