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Service Bdc Representative Hkc

4 months ago

Corinth, United States Huffines Full time

**Business Development Center Representative**

**Service Department**

**Huffines Kia Corinth**

**Why Work at Huffines**:
Huffines Auto Dealerships is an equal opportunity employer committed to diversity and inclusion. We welcome and encourage applicants of all backgrounds and experiences to apply.

Huffines has a long history of leadership in the automotive industry and this year, Huffines celebrates 100 years of award-winning performance Huffines promotes an excellent work-life balance culture, flexible schedules, and a shared vision to “WOW” Our Customers, Our Team Members, Our Community, and Our Peers

**Service BDC Representative Job Description**:
The Huffines Service Business Development Representative is a technically savvy individual who understands computers, the internet, and other technologies and who can communicate in a clear efficient manner. The position is responsible for lead generation activities in support of the company’s service department goals and providing courteous and efficient service to our customers.

**Service BDC Representative Job Responsibilities**:

- Receive inbound and conduct outbound calls to drive traffic for the service department by setting appointments for prospective customers
- Updating and maintaining customer information in database systems
- Following up on customer visits to ensure customer satisfaction
- Ensures the protection of customer information by continually following information security procedures
- Addressing customer concerns and issues or escalating as needed
- Coordinating questions and issues with the appropriate department personnel
- Directing customers to the appropriate department or point-of-contact
- Providing courteous and efficient electronic and phone customer service assistance
- Taking ownership of the customer experience by immediately addressing and resolving issues
- Assisting and coordinating customers to minimize wait time and promote the most effective service method as required

**Service BDC Representative Job Qualifications**:

- High school diploma or GED
- Minimum one-year customer service
- Exceptional interpersonal skills and excellent communication skills
- Motivated self-starter able to establish and meet production goals
- Time management, professional dress, and behavior are all required for this position
- Friendly and customer service focused
- Proven ability to multi-task

**Huffines Compensation and Benefits**:

- Competitive market wages
- Medical benefits, vision, dental, and Health Savings Account (HSA)
- Flexible five-day work week (no mandatory overtime)
- 401(k) with company match
- Company-paid life insurance
- Employee discounts
- Paid time off (PTO)
- Paid holidays

**HUFFINES IS A DRUG-FREE WORKPLACE**

In addition to background checks, Huffines performs pre-employment and random drug testing